Do you remember last summer , when angry travelers were urging the government to - 高中英语试题 - 超级试练试题库

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Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines     36     to improve , and they adopted (采用)new standards just before Christmas .    37     as another summer nears , plenty of     38
travelers don’t see much improvement in customer     39     overall .
This month , the Department of Transportation’s (DOT) office will publish its first critical   40
on whether airlines are     41     their promises . One survey（调查）suggests problems : the number of     42     to the DOT about the top 10 airlines in the first     43     rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the    44      , 14 airlines     45     to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced     46     a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .
Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to     47     whether each airline is doing what it promised . Mead warns travelers shouldn’t    48      too much . Most of the promises are    49      better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their     50     to better air service .” Spokeswoman Shelly Sasson says . “And when     51     are made , it takes a long time for them to be noticed,” she says .
Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the     52     10 carriers .    53     , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be a     54     to pass new consumer-protection      55    .
36．A．promised                      B．managed                C．hoped                    D．refused
37．A．So                         B．But                        C．Merely                   D．Even
38．A．skilled                   B．experienced            C．tired                             D．puzzled
39．A．flight                     B．opinion                  C．service                   D．travel
40．A．news                     B．information            C．doubt                     D．article
41．A．honoring                B．making                  C．giving                    D．improving
42．A．problems                      B．travelers                 C．passengers              D．complaints
43．A．quarter                  B．year                       C．month                    D．summer
44．A．customer                B．company                C．government            D．public
45．A．wished                   B．agreed                    C．remembered           D．failed
46．A．to                          B．for                        C．as                          D．by
47．A．explain                   B．discuss                    C．discover                 D．check
48．A．travel                    B．expect                    C．complain                D．suggest
49．A．aimed at                B．considered as          C．joined to                D．made from
50．A．difficulty                      B．situation                 C．reality                    D．efforts
51．A．suggestions            B．rules                      C．decisions                D．improvements
52．A．large                     B．first                       C．top                        D．bad
53．A．Still                       B．Therefore                C．Instead                   D．Meanwhile
54．A．possibility              B．need                      C．chance                   D．use
55．A．examinations          B．service                   C．laws                      D．reports

答案

36--55 ABBCD ADACB ACBAD DCABC

解析

36 原文提到航空公司采取了一系列措施，其中包括对乘客的十二项保证。因此可知航空公司在政府的要求下已答应改善服务。
37 尽管他们采取了措施，但乘客们仍然没有看到很多改善。
38 experienced travelers此处意思为经常乘飞机出行的乘客。skilled有技能的；tired劳累的；puzzled感到迷惑的。结合常识可知，只有经常乘飞机的乘客才能体会出航空公司服务的改变。
39 上文提到政府要求航空公司改善顾客服务。因此可知，航空公司应是在服务这一块采取的措施。
40 根据本句的谓语动词publish可以得知答案。
41 honor此处意思为履行，遵守。上文航空公司许诺改善服务，交通部门作为监督主管部门看他们是否履行了自己做出的许诺。
42 此处是拿今年顾客的投诉数量与去年的相比。
43 最后一自然段对此处作了进一步的解释，根据最后一段第二句话可知答案。quarter季度。
44 法律应是由政府部门制定的。结合上文可知航空公司改善服务，一是由于顾客的抱怨；一是迫于政府的压力。
45 根据下文航空公司采取的措施可知他们同意改善服务，wish to do希望做…… ; remember to do记着去做……； fail to do…没有做……。
46 as作为。对乘客的几项许诺应是为改善服务而做出的努力中的一部分。
47 交通部门派出20名工作人员应是去检查航空公司是否履行了自己的许诺。
48 此处选A、C、D三项不符常理。根据下一段的解释可知，Mead是希望顾客不要对航空公司服务的改善寄予过高的期望。
49 根据promises与better communication的关系可知答案。aim at旨在……。
50 上文多次提到了航空公司为改善服务采取的措施或做出的努力。
51 联系上一句可知，既然航空公司已经做出努力改善服务，就会有提高。只不过这个进步要很长一段时间才能被人注意到。
52 根据第二段最后一句话可知答案。
53 联系上下文可知，去年顾客投诉的数量很多，航空公司采取了一些措施。尽管最好的十家航空公司的投诉率下降，可是加上其他的航空公司，投诉率与去年相比仍然是呈上升趋势。
54 因顾客的投诉率是上升趋势，McCain 和其他立法者认为有必要通过一项新的顾客保护法。
55 前文提到了保护顾客权益法，此处指再通过一项新的保护顾客权益法。

核心考点

试题【Do you remember last summer , when angry travelers were urging the government to】；主要考察你对题材分类等知识点的理解。[详细]

举一反三

LONDON — Britain awoke on Easter Monday to a period of mourning for the Queen Mother, who died over the weekend after a life spanning a century of noisy and evident change. The 101-year-old royal matriarch died in her sleep last Saturday with Queen Elizabeth, her elder and only surviving daughter, at her bedside. For a woman who was one of the best-known figures in Britain for more than 80 years — from the era of tinted portraits on tin biscuit boxes and cigarette cards to the age of the Internet, the Queen Mother remained an enigmatic(不可思议的) and elusive(躲避的) figure.
She achieved such a respect through aeons(永世, 亿万年) of, first, fawning and, later, intrusive media fascination, by remaining almost entirely silent. Her private thoughts were never paraded(炫耀) in public. What the public saw was a charming and benign elderly lady, adept at winning the admiration of press photographers, whom she always favoured with a particular smile.
CHINA’s third unmanned spacecraft, Shenzhou Ⅲ, landed safely in central Inner Mongolia Autonomous Region Monday afternoon, after orbiting the earth 108 times in slightly less than a week. The craft, which lifted off from Jiuquan in Gansu Province last Monday night, landed after successfully conducting a chain of flight and scientific experiments over a period of 162 hours.
A powerful earthquake jolted Taiwan, killing five construction workers, authorities(官方) said. Over 200 injuries ware reported across the island, mostly minor, as a result of Sunday’s 7.5-magnitude quake. The quake was centred off Hualien, 180 kilometres east of Taipei. It struck at 2:53 pm and lasted for nearly a minute.
1. Which of the following statements is true according to the news?
　　A. The Queen Mother died on Easter Monday alone.
　　B. The Queen Mother was an attractive person in her political life.
　　C. The British people felt sorry for the death of the Queen Mother.
　　D. The Queen Mother was suffering a lot when she was dying.
　　2. It can be inferred that _______.
　　A. the craft landed in central Inner Mongolia unexpectedly
　　B. it took the craft at least 2 hours to orbit the earth once
　　C. the Chinese scientists did a lot of experiments in space
　　D. China was successful in sending an unmanned spacecraft into space
3. The third news mainly talks about the _______ in Taiwan.
A. political matters B. social problems
　　C. unexpected damage D. construction workers

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New York: when the first jet struck, World Trade Center at 8:48 am on Tuesday, the People in 2 World Trade Center with a view of the instant damage across the divide had the clearest sense of what they, too, must do: get out fast.
Katherine Hachinski, who had been knocked off her chair by the blast of heat exploding from the neighboring tower, was one of those. Despite her 70 years of age, Ms Hachinski, an architect working on the 91st floor of 2 World Trade Centre, the south tower, went for the stairs. Twelve floors above her, Judy Wein, an executive (经理), screamed and set off too.
But others up and down the 110 floors, many without clear views of the damage across the way and thus unclear about what was happening, were not so sure. And the 18 minutes before the next plane would hit were ticking off.
Amid the uncertainty about what was the best thing to do, formal announcements inside the sound tower instructed people to stay put, assuring them that the building was sound and the threat was limited to the other tower.
Some left, others stayed. Some began to climb down and, when met with more announcements and other cautions(警告) to stop or return, went hack up. The decisions made in those instants proved to be of great importance, because many who chose to stay were doomed(注定死亡) when the second jet crashed into the south tower, killing many and stranding(使某物留在) many more in the floors above where the jet hit.
One of those caught in indecision was the executive at Fuji Bank UAS.
Richard Jacobs of Fuji Bank left the 79th floor with the other office workers, but on the 48th floor they heard the announcement that the situation was under control. Several got in the lifts and went back up, two minutes or so before the plane crashed-into their floor.
“I just don’t know what happened to them,” Mr. Jacobs said.
1. From the passage, we know that the south tower was hit by the plane_______.
A. at 8: 30
B. 18 minutes earlier than the north tower
C. at around 9:06
D. at 8:48
2. The underlined words “stay put” means_______.
A. stay in the building                        B. leave at once
C. put everything back and then leave   D. keep silent
3. Which floor was hit by the second jet?
A. the 91st floor                                 B. the 103rd floor
C. the 60th floor                                D. the 79th floor
4. Fewer people would have died if_______.
A. more announcement had been made
B. people hadn’t used the lifts
C. the incident had happened on a weekend
D. the people had obeyed the office rules

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A newspaper in Helsinki,Finland,recently published a cartoon of a baby with a mobile phone,telling his parents that his diaper(尿布) needed changing.But it"s hardly a joke.Helsinki is home to Nokia,the mobilephone maker.It"s one of the most “mobile”cities in the world.About 92 percent of its households have at least one mobile phone.And the kids start young.
“A relatively normal age to get a mobile phone is now 7,”says Jan Virkki,marketing manager for a mobile phone company.Among the second graders at the Kulosaari Elementary School,the most popular object of desire this year is not a Barbie or a Gameboy.It is a Nokia mobile phone with a picture of their own choice on the screen.
“One of the first things we discuss when school starts is the rules for mobile phones,”says Tiia Korppi,a teacher.Among the rules:You have to put it away out of sight.You cannot turn it on.You cannot send text messages to your friends,or play amusing tunes(令人发笑的曲调)in class,or call your parents or call for a pizza during history.
1.The author uses the newspaper cartoon to show that ________ .
A.he is good at telling jokes
B.he cares much for children
C.mobile phones are toys for newborn babies
D.mobile phones are widely used in Finland
2.The passage is mainly about__________
A.different uses of mobile phones
B.a successful mobilephone maker
C.effect of mobile phones on children
D.school rules for the use of mobile phones

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The wedding took place in a Birmingham hotel.The bride and her father arrived in a new black American sports car.Her father looked nervous and uncomfortable in front of the cameras.The bride wore a silk wedding dress.She smiled nervously at the waiting photographers and went to a room on the first floor where she met her future husband for the very first time.Carla Germaine and Greg Cordell were the winners of a radio station"s competition.The aim of the competition was to find two strangers prepared to marry without having met each other.Miss Germaine,23,is a model.Mr Cordell,27,is a TV salesman.They were among the two hundred people who entered for a peculiar “experiment”organized by BMRB radio in Birmingham,England.Greg and Carla were among eight finalists who were interviewed live on radio.They took a lie detector(测谎仪) test and the station also spoke to their friends and family about their personalities.The competition judges included an astrologer (占星家)who eclared that they were suited.
The couple celebrated their wedding with a wedding breakfast and a party for 100 guests in the evening,but not everyone shared their joy.Miss Germaine"s mother looked anxious throughout the wedding and Mr Cordell"s parents are reported to be less than delighted.
Organizations,including the marriage guidance service Relate,have criticized the marriage.As one person put it,“We have enough problems getting young people to take marriage seriously without this.Marriage should always be about love.”
The couple are now on a Caribbean honeymoon followed by journalists.Their other prizes include a year"s free use of a wonderful apartment in the centre of Birmingham,and a car.But will it last?
1.How did the couple"s parents react to the wedding?
A.The bride"s mother shared their joy.
B.The bride"s father felt uncomfortable about the wedding.
C.The bridegroom"s parents were quite delighted.
D.The bridegroom"s parents were not that joyful.
2.Some experts believe that _______ .
A.marriage without the couple"s meeting each other first ends up in divorce
B.young people nowadays are too careless about marriage
C.taking a lie detector test can not solve all the marriage problems
D.most young people take marriage seriously except this couple
3.One of the prizes for the couple is _______ .
A.to spend their honeymoon wherever they like
B.to use an apartment free for some time
C.to have a wedding dress free
D.to own an American sports car
4.Which of the following is the best title of the passage?
A.Two Strangers and a Wedding
B.A Wedding Based on Love
C.A ShortLived Marriage
D.A WellMatched Couple

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Sometime today—perhaps several times—Dick Winter will think about the 19-year-old who saved his life.
Because of this young man, Winter enjoys things like friendships, colours and laughter every day.
The young man saved Winter"s life by signing an organ donor card(器官捐献卡).
“I can"t say thank you enough,” Winter said yesterday at a news conference marking the tenth anniversary of the Multi Organ Transplant program at Toronto General Hospital.
What Winter knows of the 19yearold who saved his life is only that he died in a car accident and that his family was willing to honour his wishes and donate
his organs for transplantation.
His liver(肝脏) went to Winter, who was dying from liver trouble. “Not a day goes by that I don"t think of what a painful thing it must have been for them，”Winter said yesterday.
“They are very, very special people.”
Winter, 63, is fitter now than he was 10 years ago, when he got the transplant. He has five medals from the 1995 World Transplant Games in swimming and hopes to
collect some more next year in Japan.
“At one time, we were probably strange people in the eyes of other people. Now it"s expected you should be able to go back and do everything you did before, only better.”
The biggest change for Winter, however, isn"t that he has become a competitive athlete. The biggest change is how deeply he appreciates every little thing about
his life now.
“I have no time for arguments,” said Winter.
“You change everything. Material things don"t mean as much. Friendships mean a lot.”
Also at yesterday"s news conference was Dr Gray Levy, Winter"s doctor.
Levy said he has bittersweet feelings when he looks at Winter and hears of his athletic exploits.
Levy knows that for every recipient(接受者) like Winter, there are several others who die even though they could be saved because there aren"t enough donated organs.
“For every Mr Winter,we have five to 10 people that will never be given the chance that Mr Winter was given，” Levy said.
Levy said greater public awareness and more resources are needed. He noted that in Spain and the United States, hospitals receive 10,000 per donor to cover the costs of the operating room, doctors, nurses and teams to work with the donors" families.
1.Which of the following is true about the 19-year-old?
A.He died of liver trouble.
B.He got wounded in a battle.
C.He was willing to donate his organs.
D.He became a recipient of a prize.
2.What do we learn about Dick Winter?
A.He is becoming less competitive now.
B.He is always thinking about his early life.
C.He knows all about the young man and his family.
D.He values friendships more than material things.
3.Dr Levy would agree that ________.
A.Spanish hospitals have more favorable conditions for organ transplant
B.the Canadian public have realised the importance of organ donation
C.Spanish hospitals received more money from the donors
D.Canadian hospitals now have enough donated organs
4.What"s the author"s purpose in writing this article?
A.The public should give more support to organ transplant.
B.Transplant patients are thankful for the help they receive.
C.Transplant can change a patient"s life greatly.
D.It is not easy to get organs for transplant.

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