When you were looking for a reliable,honest auto mechanic,how did you find him?Before you went
into that restaurant you recently tried,how did you know that it served great food?If you are like most
people on the planet,you want to lower your risk of a big ugly surprise so you asked people you trust to
refer to a business they trust.Marketers call this friendtofriend recognition of a business "wordofmouth"
adv ertising.
When you do a great job for your customer or a bad job,people are going to talk about your business.Unfortunately,because we humans seem to feel negative emotions more intensively than positive ones,we"re more likely to tell more of our friends about bad experiences with a business than positive ones.Understand this:Customers believe their own experience.You can"t make them believe that your company is
wonderful when they felt they were treated badly.
So,to get positive wordofmouth going for your business in this servicebased economy,you"ve got to do a really outstanding job for everyone,exactly.
And when you do,you build a great reputation.That takes time.But it forms a close link with your
customers in a way that no advertising and no promotional coupon (优惠券) ever could.
The good news is that because there are so many different businesses chasing after your customers"
money,people want to know whom they can trust.So people are going to be talking about you.Create a
free sales force for your business-an army of delighted customers who tell everyone that they know how
good your company is to do business with.That"s a great antidote (解毒剂) to defectionitis.
1.What is the main topic of this passage?
A.A good name will bring you money.
B.A person should rely on his friends for business.
C.Advertising can make customers believe it"s wonderful.
D.A company can rely on its associates to survive.
2.According to the passage,whether we go to a place or not depends on________.
A.business fame
B.media assistance
C.particular recognition
D.associates"recommendation
3.When you do an outstanding job in service,you will surely________.
A.make more money than you expect
B.have a mutual understanding with your customers
C.build a great reputation immediately
D.earn your fame as well as advertise for your company
4.The underlined word "defectionitis" probably means________.
A.service imperfection
B.customers" distrust
C.customers"protection
D.service advertisement
New York City, NY
KAYAK members are specially offered the New York Helmsley Hotel, a world class hotel located in
the heart of Midtown Manhattan, within walking distance of Times Square, Grand Central Station and the United Nations, as well as the Theatre District and Rockefeller Center.
Gaylord Palms
Orlando, FL
Gay1ord Palms Hote1 and Convention Center offers excitement to KAYAK members with
world-class restaurants, dynamic on--site recreation, and breathtakingly beau1iful gardens under glass.
The Gaylord offers great room and food service close to the world"s most thrilling place-Disney, Sea
World, and Universal.
Affinia Chicago
Chicago, IL
Steps from the Magnificent Mile, the Affinia Chicago is best known for its perfect location at the
Windy City"s center of shopping, entertainment, culture and business. Known for its fast pace, famous
museums, amazing buildings, and action-packed sporting events, Chicago offers something for every
KAYAK member.
The Liaison Capitol Hill, An Affinia Hotel
Washington DC
KAYAK members seeking the typical DC experience are offered the Liaison Capitol Hill. Having a
great location on Capitol Hill, The Liaison Capitol Hill is the closest hotel to the U. S. Capitol. The
Smithsonian, Union Station and dozens of the country"s most visited museums and monuments are within
walking distance.
1. What do these hotels have in common?
A. They are all near shopping center.
B. They are all favorably located.
C. They al1 have wor1d-class restaurants.
D. They all attract people with their low prices.
2. Which might be the best place for parents with kids to spend their holiday?
A. Orlando, FL
B. Chicago, IL.
C. Washington DC
D. New York City, NY
3. If you are interested in museums, which may be your best hotels to stay in?
A. New York Helmsley Hotel and Affinia Chicago.
B. The Liaison Capitol Hill and Gaylord Palms.
C. The Liaison Capitol Hill and Affinia Chicago.
D. Gaylord Palms and New York Helmsley Hotel.
Renault Menage: This luxury car provides a comfortable driving experience and is packed full of extras
(GPS,electric seats,automatic park brake etc.).But its powerful engine means you had better be
prepared for a big fuel bill each week.
Price:D|S85,000
B
Hyundai i20: Ideal for short journeys but lacks the power and comfort needed to make longdistance
driving enjoyable.Still,at this price you can"t complain and you"ll be smiling when you have to fill up the tank too.
Price:D|S8,000
C
Fiat 500: Although expensive,it will soon pay for itself with the money you save on petrol.It has the most
efficient and cleanest petrolpowered engine currently available.Its size,easy handling and luxury interior
make it ideal for city driving.
Price:D|S35,999
D
Land Rover Discovery: With seating for 7,this car is suitable for all driving conditions.It has the control
needed for inner city driving and the power required for rough roads and carrying heavy loads.But it"s
among the least fuel efficient vehicles in its class.
Price:D|S51,999
E
GM Transit: It packs an impressive amount of room inside.It steers nicely,is fuel efficient and has a
commanding driving position.But the lack of rear side windows and a noisy interior limit its appeal as a
people mover.
Price:D|S22,499
F
Ford Wagon: With room for 12 passengers,it combines the toughness and power needed for longdistance journeys with all the comforts that will keep passengers satisfied.Its optional luggage roof racks also mean nothing will ever have to be left behind.
Price:D|S42,000
以下是五个人的购车意向,请匹配个人信息与适合的汽车。
1.Robert is a farmer in the countryside and wants a vehicle that can deal with do rough countryroad
conditions and is powerful enough to tow a trailer carrying animals and farm products to the city market.
2.James is starting a new delivery job and needs a vehicle big enough to store the packages that he will
pick up each morning and deliver throughout the day.It should be reliable,affordable and economical to run on his city route.
3.Vaneasa is a lawyer who lives and works in the city.She currently has a large car that uses a lot of fuel.She thinks it"s too polluting so wants a car that"s environmentally friendly but still comfortable to drive.
4.John is a university student looking for an inexpensive car that"s cheap to run.He needs it mainly for
getting to and from the university campus and also to his nearby parttimejob.
5.Jill owns a tour guide company and wants a new vehicle that can be used to take travellers to see
different sight and attractions.A typical tour group is made up of about 10 people so it must be big enough
to take all of them plus their luggage.
1.________ 2.________ 3._______ 4. 5.
首先, 请阅读下列广告:这是《纽约时报》电子版上的一些广告链接,请根据读报人的不同需求判断他们将点击的广告。
A
Get the Opinion Today EMail
Sign up for the highlights of the day in Opinion of the New York Times, sent weekday afternoons.
See Sample
Chloe yang19@ hotmail. com
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B
Theater nytimes. com/theater
"The outlandishly enjoyable" musical "Xanadu" is a critic"s pick.
Also in Theatre
Have you seen "Hairspray" on Broadway?
It"s not too late to see the revival of "Gypsy".
Don"t miss Vanessa Redgrave in "The Year of Magical Thinking".
C
For Peace In Korea
The Second SouthNorth Korea Summit Oct. 2-4 in Pyongyang. More Information:summit. korea.
net
D
*Prevents multipronged attacks by integrating antivirus, firewall, and antispyware technologies.
*Simplify security with the new and improved McAfee SecurityCenter.
*Shields your PC around the clock: always updating, always protecting, with free auto updates.
E
Career Information
Build your career here, start search your own job now
listcareer. info
SPRUCE PEAK
For YOUR EXCLUSIVE EXPERIENCE
STOWE PACKAGE INVITATION
Contact us: 8120-4317-5089
Email: Stowetravel @ yahoo. com
1. Blackstone Smith has been laid off recently. He is eager to find a new job to shoulder his
responsibility to his family.
2. Abu Dhabi tries to make a plan to celebrate the 25th wedding anniversary. He is considering to
have a relaxing week with his wife to a quiet and picturesque mountain.
3. Michelin Maynard badly needs an updated security system for his personal computer. His PC is
so vulnerable to any attack that it has frequently collapsed.
4. William Glaberson is considering to subscribe to an electronic version of newspapers. And the
most influential ones such as the Guardian, the Washington News or the New York Times might be
good choice.
5. Alissa J. Rubin is a professor in Columbia University. An expert on Asian political issues, he is
tracking any report about political events in this area.
Baymont Inn Ft.Lauderdale
3800 W.Commercial, Ft. Lauderdale.FL 33309
Lowest Prices 110% Guaranteed (保证)
Room Information
Rooms are equipped with Double, Queen , or King bed (s) , smoking or non-smoking based on
location and availability. Provided in each spacious guest room is a hair dryer, coffee maker, iron, ironing
board, 25"TV and guest voice mail.
Hotel Amenities:Air Conditioned, Free Parking, 24 Hour Front Desk, Pool, Television with Cable, Coffee Maker in Room, Hairdryers Available.
Beach Plaza Hotel
625 N.Fort Lauderdale Beach Blvd, Ft.Lauderdale, FL 33304
Room Information
The oceanfront accommodations at Beach Plaza Hotel are some of the most affordable on Fort
Lauderdale Beach.Each room features direct-dial telephone, cable television and daily maid service.
The very affordable efficiency studios even include full kitchens! All rooms surround the private poolside
garden courtyard.
Hotel Amenities:Air Conditioned, Coffee Maker in Room, 24 Hour Front Desk, Parking, Hairdryers Available, Pool, Television with Cable.
Fort Lauderdale Plaza Hotel
3711 N.Ocean Blvd, Ft.Lauderdale, FL 33308
Room Information
Guest rooms feature TVs, in-room movies, Internet access, in-room safes, alarm clock radios,
hairdryers, refrigerators, microwaves, and balconies.
Hotel Amenities:Parking,Heated Pool, Television with Cable, and Coffee Maker in Room.
1. Which hotel gives a promise?
A. Baymont Inn Ft . Lauderdale.
B. Beach Plaza Hotel.
C. Baymont Inn Hotel.
D. Fort Lauderdale Plaza Hotel.
2. In which hotel parking is the cheapest?
A. Baymont Inn Ft . Lauderdale.
B. Beach Plaza Hotel.
C. Baymont Inn Hotel.
D. Fort Lauderdale Plaza Hotel.
3. If you ______ , you will probably go to Beach Plaza Hotel.
A. enjoy seeing films without leaving your hotel room
B. are fond of swimming in heated water
C. want to eat food cooked by yourself in the hotel
D. are a cigarette smoker
4. Which of the following is NOT true to the ads?
A. All of the three hotels provide television with cable.
B. You can keep your money in the room safe in Fort Lauderdale Plaza Hotel.
C. In Beach Plaza Hotel a 24-hour maid is available.
D. While staying in Fort Lauderdale Plaza Hotel, you can surf the Internet.
B.Full time drivers are wanted.Have clean driving license.Must be of smart appearance.Aged over
25.Apply: Capes Taxis,17 Palace Road,Ruston.
C.Veterinarian assistants are needed for busy animal hospital.Some nights and weekends.Apply in
person to Johnsonmarks animal hospital,404 Snow Road,Syracuse,NY.13224.After 4 p.m.only please.
D.Southern airlines requires air hostesses for international flights.Applicants must be between 20 and 33 years old,height 1.60 to 1.75,education to GCSE standard,two languages.Must be able to swim.Apply: Recruitment Officer,Southern Airlines,Heathrow Airport West,hr 37kk.
E.Cooks,needed immediately.Busy downtown restaurant.Must be good and dependable.Experience preferred.Weekends required.Call 324-9817.
F.Teachers are needed for private language school.Teaching experience unnecessary.Apply:Director of Studies,Instant languages LTD.279 Canal Street,Ruston.
请阅读以下职位申请者的信息,然后匹配申请者和他/她拟要申请的职位.
1.Linda,majoring in the Chinese language,has just graduated from university.She is going to engage
herself in teaching Chinese.
2.Mr.Smith is skilled in the treatment of animal diseases and injuries.He is retired now.However,he
still loves the animalrelated work.and he doesn"t mind the work time.
3.Miss Maggie,a very pretty lady,aged 23,1.65 meters tall,wants to find a job with a good salary.She
loves the sky and can speak English and Japanese and used to win the 1st place in the swimming contest in college.
4.Jack has been doing painting work for 5 years.During the period,he has been well trained in the
painting skill.
5.Mr.John,aged 35,is out of work.but he has an advantage.He has been driving for ten years and has
never broken any traffic rules.So he is seeking a chance that takes full advantage of his driving skills.
1.________2.________3.________ 4. 5.
- 1在研究液体压强的实验中,进行了如图所示的操作(A~E烧杯中为水)(1)比较图中代号为______的几个图,可以得到的结论
- 2(1)在“探究单摆周期与摆长的关系”的实验中,两位同学用游标卡尺测量小球的直径如图甲、乙所示.测量方法正确的是_____
- 3对正整数,设曲线在处的切线与轴交点的纵坐标为,则数列的前项和的公式是 。
- 4世界陆地表面最低处是( )A.里海湖面B.珠穆朗玛峰C.死海湖面D.太平洋面
- 5在△ABC中,内角A,B,C的对边分别是a,b,c,若,sinC=2sinB,则A角大小为_________.
- 6李明和历史小组的同学利用暑假去实地探访古代的“丝绸之路”,他们去的地方应包括①西安、银川③河西走廊④敦煌⑤太原 A.①②
- 7根据所给中文意思完成句子,每空限填一词。 1. WTO代表什么? What does WTO
- 8下列各句中,没有语病的一句是( )A.日本内阁要员前往靖国神社为东条英机等战犯招魂的反动行径,对于饱受战争祸患的
- 9A car’s tires should be ______ regularly to ensure their saf
- 10测胸围差时,受测者要脱去外衣,取自然站立的姿势,昂首挺胸,不憋气,呼吸要均匀。[ ]
- 1依次填入下面空缺处的词语,最恰当的一组是(2分)( )面对日益严重的生态问题,尽快转变不当的生活方式和发展方式已经成为
- 22009年7月21日,国务院法制办公室日前在其官方网站公布《个体工商户条例(征求意见稿)》(以下简称征求意见稿)全文,征
- 3如图,在平面直角坐标系中,点A在x轴上,点B的坐标为(4,2),若四边形为菱形,则点C的坐标为( )。
- 4仓库中有一包氮肥的包装标签模糊不清,有同学进行了以下探究:(1)操作③用玻棒搅拌的目的是
- 5我国西部地区约占全国国土面积960万平方千米的,用科学记数法表示西部地区的面积为[ ]A.640×104平方千米
- 6实验室有如图所示的仪器:(1)写出下列仪器的名称:(7)______(10)______.(2)实验室用用大理石与盐酸反
- 7我国著名书法家柳公权在博采众长的基础上创造了浑厚中见锋利、严谨中见开阔的著名“柳体”。“柳体”的出现,丰富了中国书法艺术
- 8二战后,法国政府推广国有化运动,国有经济占有重要的地位。到1982年,法国的煤气、铁路、邮政、电信、电视广播等行业的国有
- 9已知动点P在直线上,动点Q在直线上,线段PQ中点满足不等式,则的取值范围是 ( )A.B.C.D.[10,34]
- 10We were scared to death when the fire ____ . Fortunately,