题目
题型:不详难度:来源:
Is the customer always right? 小题1: Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
小题2: In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service. 小题3: In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale. 小题4: And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair? 小题5: It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”
A.People often point to America as an example of good customer service. |
B.It is a question of expectations. |
C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays? |
D.Then she asks for a discount until she gets an even better price. |
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?
答案
小题1:E
小题2:A
小题3:G
小题4:D
小题5:C
解析
试题分析:
小题1:由前面的句子Is the customer always right? 可以知道答案,所以选E
小题2:由后面的句子In restaurants in the south of the USA,可以知道答案,所以选A
小题3:由前面的句子Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service可以知道答案,所以选G
小题4:由前面的句子A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.可以知道答案,所以选D
小题5:由前面的句子As American waiters heavily depend on tips, they have to provide more service. But is this fair?可以知道答案,所以选C
点评:做此类题时,首先看题是什么意思,然后再看答案是什么意思,跟具体的意思和答案的意思,做出正确选择
核心考点
试题【根据短文内容,从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。Is the customer always right? 小题1: 】;主要考察你对数词等知识点的理解。[详细]
举一反三
If you like exploring the wilderness, you should read the following suggestions from search-and-rescue rangers(搜救队) in the national parks. 小题1:
Before you head out on a hike, check the weather, take plenty of water, and make sure someone knows where you’ll be and when you’ll be back. Bring clothes to keep you warm when wet, like a waterproof jacket. Avoid cotton, which traps damp. 小题2: Take basic precaution, such as waterproof matches, a folding saw, a good knife, a first-aid kit, a flash light, and batteries.
The minute you think you might get lost, stop. 小题3: And you should stay calm and think rationally(理性地). If you are not alone, focusing on the needs of others can help hold your own fears at bay. Keeping a sense of humor helps too.—it reduces stress and promotes creative thinking.
In general, people who try to find their own way out are far worse than those who stay put(呆在原处). 小题4: In a wide-open area, make a signal with colorful gear, make a big X out of rock, or dig a shallow trench, which are easy to spot from above.
You can go several days without eating, so in most cases, you’d better not search for food, since there are lots of poisonous plants in the wild. But you need to stay hydrated(含水的). 小题5: If you are lost in your car, stay there: You are more visible to rescuers. And the car provides shelter.
A.Stay visible so anyone searching can see you. |
B.First, you’ve got to acknowledge you’re in trouble. |
C.And you have no idea where to go. |
D.The search-and-rescue people call it death clothes. |
F.These suggestions may keep you alive in emergencies.
G.If you run out of water, It’s usually better to drink from a stream with suspect water than to go without.
注意:每个空格只填1个单词。
In the United States, engineering is a profession that has been dominated historically by men. Even today, it’s still true that few women become civil or chemical or mechanical engineers, but that’s something www.EngineerGirl.org aims to change. Young women who visit the web site can find out about a great career choice they might not have considered.
“Women are very much underrepresented in engineering and in engineering education programs and then of course, down the road, in the engineering workforce. So only about 20 percent of engineering undergraduate degrees go to women, and then only about nine percent of working engineers are women.”
Mary Mattis in the National Academy of Engineering says the EngineerGirl website aims to reach young women around ages 11 through 14, when they are just getting old enough to start thinking about their futures.
“We know from the research that middle-school girls are at a critical point in their lives, and that it’s a time when we need to reach them, both with an understanding, increasing their awareness of interesting fields in engineering, what a wonderful productive and exciting career you can have as an engineer. But we also need to reach them at that time because you have to take certain courses, and you can’t start thinking about taking those courses when you’re a junior in high school.”
Engineering is a demanding course of study — there is a lot of science and mathematics, for many girls and even boys, that can be challenging. But Ms. Mattis says that the EngineerGirl website stresses that engineering can also be fun and exciting.
“It’s about designing things. It’s about changing the world for people. It’s about making a difference. And, in addition, you can make a good living; you can be independent economically by becoming an engineer. All of those things are messages that girls need to get.”
While most engineers go into traditional fields such as mechanical and electrical engineering, the EngineerGirl site also highlights unusual engineering careers in fields such as sports engineering and — believe it or not — chocolate engineering.
“There’s a section called ‘why be an engineer,’ and that talks about the many opportunities and increasingly different opportunities like with bio-engineering and environmental engineering, some fields that might appeal to girls who want to make a difference or have a meaning for their careers beyond earning an income.”Even if you are not a girl in the target age group, there’s a lot of interesting information on the site, including biographies of some notable women engineers.
Title | Website小题1: Girls to learn Engineering |
Present小题2: for the engineering profession in the USA | The majority of men take up the profession throughout小题3: , while only a small number of women work as engineers. |
小题4: of the website | To make young women小题5: of interesting fields in engineering and what productivity and小题6: the career of being engineers can bring them. |
小题7: of being engineers | * It can be fun and exciting. * It can小题8: the world for people. * You can make a good living. * You can gain economic小题9: by becoming an engineer. |
Other fields concerning engineering | Various opportunities are talked about like bio-engineering and engineering小题10: to sports, and even chocolate. |
小题1:You are terrible ill . You’d better stay in bed . ________
小题2:The twins didn’t feel well , but they didn’t come . ________
小题3:There is going to have a dolphin show in the zoo . ________
小题4:Yesterday was her birthday. She bought himself a nice diamond necklace.
小题5:Though he is a five-year-old boy, but he can play computer very well .____________
小题6:It’s hard for him to do so many homework in one day . __________
小题7:Computer is one of the greatest invention. I can’t imagine life without it
小题8:I think doing some exercise can make you feel relaxing after a day’s work.
When trying to solve various problems in life, an approach I find very useful is to first identify what I’d consider the most direct solution, regardless of how I feel about actually implementing (实施) it. What is the clearest, most direct path to my goal or the most efficient way to get around an obstacle?
Many problems will have multiple direct solutions, but often these solutions will be unpleasant at first glance because they’ll require courage, self-discipline, creativity, or persistence to implement. 小题1:
For example, suppose you want to lose weight. And suppose we can say that one of direct solutions is to eat the same as you’re eating now and increase your exercise output by 500 calories a day. 小题2: It may require discipline and persistence, but most people would agree that it will work if you follow through.
Another example: 小题3: However, you don’t know how that person feels about you. One direct solution would be to simply walk up, explain your thoughts and feelings, and ask if she or he is interested in discussing the possibility of a closer relationship. This will take less than a minute to say, and whatever the outcome is, at least you know where you stand. 小题4: Anyhow it’s very simple and straightforward.
小题5: What’s the simplest and quickest way to reach your goal, assuming that you had limitless courage and discipline?
A.Of course this solution may require a lot of courage toovercome the possibility of rejection. |
B.But if we can get ourselves to follow through, we know the solutions will actually work. |
C.See if you can identify the most direct solution to some of your problems. |
D.So the best way to overcome the difficulty is to ask your friends for advice. |
F. Suppose you’re interested in starting a relationship with someone.
G. However, the solution implemented does not work.
Most drinks stating that they are fruit-flavored (水果味道的) contain no fruit at all, while most of the rest contain only a small quantity of fruit, according to a study carried by the British Food Commission.
“Shoppers need to check the labels (标签)before buying drinks, though sometimes the actual content can be non-existent,” said Food Commission spokesperson Ian Tokelove. “Food production is highly competitive. 1 It will increase profits, and consumers won’t always realize they are being tricked.”
Flavorings are focused on the flavors of natural food products such as fruits, meats and vegetables, or creating flavor for food products that do not have the desired flavors. Researchers analyzed the contents of 28 strawberry-flavored products sold in stores. 2 Of the 11 products that did contain strawberries, five of them contained less than one percent real fruit. In addition, each juice box contained nearly eight teaspoons of sugar.
3 Let’s take jam as an example. Some strawberry-flavored jam was labeled as containing no artificial colors, flavors, or sweeteners, but it contained absolutely no strawberries at all.
4 Consumers have the rights to know clearly about what they have bought. Under current UK law, food packages do not have to distinguish between natural and artificial flavoring. “Describing a product as strawberry flavor and covering the surface of the packet with pictures of strawberries is misleading. 5 Unfortunately, it is also legal and widespread,” Tokelove said. “It’s time to take measures to protect the consumers’ rights.”
A.The products which contain real fruit are popular with people. |
B.Even products advertised as more natural often contained no fruit. |
C.They found that about 60 percent of them didn’t contain any fruit at all. |
D.If companies can cut their costs by using flavoring, they are likely to do so. |
F. Actually the product contains just a tiny percentage of strawberry or even no fruit at all.
G. The Food Commission suggested all flavors used in a product should be listed on the packaging.
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