题目

英语翻译
情绪劳动对餐饮行业服务质量影响的研究
摘要
传统对饭店服务产品的理解是热情、周到、细致入微,但是,仅仅是表面的微笑与娴熟的服务技能已经不能满足现代人对服务的期待了,现在人们已经把注意力集中在服务人员的情绪劳动方面.餐饮业作为与顾客直接接触的行业,研究服务人员的情绪劳动已经迫在眉睫.本文通过顾客在服务前正负面情绪和接受正面或负面服务后正负面情绪的比较,并结合情绪敏感度进行分析,得出餐饮业服务人员的情绪劳动管理途径,并给出饭店在服务人员情绪管理方面的有效建议.
关键词：情绪劳动; 正面情绪; 负面情绪;

提问时间：2021-04-08

答案

The tradition to the hotel service product understanding is the enthusiasm,thorough,enters carefully micro,but,was merely the superficial smile and the adept service skill already cannot satisfy the modern people to the service the anticipation,now the people already focused the attention in service personnel's mood work aspect.The food and beverage industry took and the customer contacts directly the profession,the research service personnel's mood work already was imminent.This article the negative mood and accepts frontage or the negative service through the customer after the service the negative mood comparison,and unifies the mood sensitivity to carry on the analysis,obtains the food and beverage industry service personnel's mood labor management way,and gives the hotel in the service personnel mood management aspect effective suggestion.