we wish to make a number of complaints concerning the serious delay in delivery and your failure to
carry out our instructions regard to this order.
It was firmly pointed out from the beginning that the delivery date had to be less than six weeks
from the original order in order to satisfy our own customers" requirements. While we understand tha
t delays in production are occasionally unavoidable, we must point out that the major reason why the
order was placed with your company was that we were assured by you of its simplicity, and that your
existing stocks were sufficiently high to ensure immediate shipment. Late delivery of the goods has
caused us to disappoint several of our most valued customers, and will have an unfavorable effect on
future orders.
The second complaint concerns the difference in colour between the watches we ordered and those
delivered. It was stated clearly in the order that watches in combinations of green/purple and orange/
purple only were required. However, only half the watches in the delivery received are of the colours
specified. Our Hong Kong agent informed you of the importance of following our instructions exactly,
since we consider there to be only a limited market in this country for watches of other colors at the
present time. Any watches that are not of the specified colours will, of course, be returned to you.
We are also somewhat concerned about the rather poor quality of the goods received, since it is
obvious that the watches that finally arrived have been made from not good enough materials and have
been produced to a lower standard than those in the sample. We have also found that a number of the
watches do not appear to be working. Whether the latter problem is due to poor production, or damage
in transportation is not yet clear, but we should like to point out that we feel this matter to be entirely
your fault.
As a result of the above problems, therefore, we feel that the most suitable course of action is to
return to you unpaid any of the goods considered unsatisfactory. We shall also, of course, be forced
to reconsider whether any further orders should be placed with your company.
We look forward to your early reply.
Yours sincerely,
John Smith
B. there was enough space for shipment
C. they could produce enough watches quickly
D. they had enough ready-made watches to ship
suggests that _______.
B. the company will probably reduce the number of watches to be ordered in the future.
C. the writer is afraid their company might go out of business soon.
D. the company is probably willing to give the manufacturers another chance
B. angry and impolite
C. reasonable but impolite
D. regretful and polite
A. How can we build a positive image? B. Convince yourself of your positive qualities. C. Facing flaws or weaknesses we should take an active attitude. D. What is a self-image? E. Improving self-images will go a long way. F. Why is it time to set up a positive self-image? | ||||||||||||||||
"Get your hands off me; I have been stolen, "the laptop, a portable computer, shouted. That is a new solution to laptop computer theft: a program that lets owners give their property a voice when it has been taken. The program allows users to display alerts on the missing computer"s screen and even to set a spoken message. Tracking software for stolen laptops has been on the market for some time, but this is thought to be the first that allows owners to_give_the_thief_a_piece_of_their_mind. Owners must report their laptop missing by visiting a website, which sends a message to the model: a red and yellow "lost or stolen" sign appears on its screen when it is started. Under the latest version (版本)of the software, users can also send a spoken message. The message can be set to reappear every 30 seconds, no matter how many times the thief closes it. "One customer sent a message saying, "You are being tracked. I am right at your door."" said Carrie Hafeman, chief executive of the company which produces the program, Retriever. In the latest version, people can add a spoken message. For example, the laptop"s speaker will say "Help, this laptop is reported lost or stolen. If you are not my owner, report me now." The Retriever software package, which costs $29. 95 but has a free trial period, has the functions of many security software programs. Owners can remotely switch to an alternative password if they fear that the thief has also got hold of the access details. If a thief accesses the Internet with the stolen laptop, Retriever will collect information on the Internet service provider in use, so that the police can be alerted to its location. Thousands of laptops are stolen every year from homes and offices, but with the use of laptops increasing, the number stolen while their owners are out has been rising sharply. Other security software allows users to erase data remotely or lock down the computer. | ||||||||||||||||
1. The expression "to give the thief a piece of their mind" can be understood as "________". | ||||||||||||||||
A. to give the thief an alert mind B. to express the owners" anger to the thief C. to remind the thief of this conscience D. to make the thief give up his mind | ||||||||||||||||
2. Different from other security software, Retriever can ________. | ||||||||||||||||
A. record the stealing process B. help recognize the lost laptop C. lock down the computer remotely D. send a spoken message | ||||||||||||||||
3. One function of the program is that it allows the owner to ________ at a distance. | ||||||||||||||||
A. change some access details for switching on the laptop B. turn on the laptop by using the original password C. operate the laptop by means of alternative password D. erase the information kept in the stolen laptop | ||||||||||||||||
4. Which of the following can best summarize the main idea of the passage? | ||||||||||||||||
A. With no Retriever, thousands of laptops are stolen every year. B. A new software provides a means to reduce laptop theft. C. Retriever has helped to find thieves and lost computers. D. A new program offers a communication platform with the thief. | ||||||||||||||||
完形填空 | ||||||||||||||||
Laughter and tears are part of living. But do you find enough time for laughter? I am not asking if you__1__lots of good times. __2__we should laugh during the happy times. But do you also laugh during the__3__times? Erma Bombeck is known for her humorous books, but she wrote one that__4__a more serious topic:__5__in children. Erma talks with many children with cancer and learns__6__life lessons from them. She learns, for instance, that cancer survivors know how to__7__. She __8__the experience of 15yearold Jessica from Burlinton. Jessica"s leg was cut off at the knee because of cancer. She was learning to__9__a prosthesis(假肢). Jessica tells about playing__10__. She kicked the ball__11__and it flew off in one__12__while her artificial leg flew into another. She fell on the__13__and laughed. Jessica may not have laughed about her cancer, but she laughed about handling the__14__of it. And her laughter helped her a deal. There is the story of 17yearold Betsy. She __15__her way to the radiation room for her regular radiation therapy(化疗). As __16__, she dropped her hospital gown and, wearing only her birthday suit, __17__onto the table and waited. The extra people in the room were not the medical students she had thought, but __18__painters giving an estimate on painting! Betsy laughed heartily about the incident. And like Jessica, her__19__to laugh helped her to deal with one of the most difficult thing a young person can endure-cancer. Do you find plenty of__20__for laughter? You can…if you also find reasons to laugh during the especially difficult times. Survivors know how to laugh. If you can laugh even when the going is rough, you"ll make it. And you"ll smile at the end. | ||||||||||||||||
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