题目

一篇阅读理解,DBA,主要是2,
Dear Sir,
I’m writing to complain about the service offered by your company.I told your service department on November 21 that my washing machine needed repairing.Your service engineers have since been here four times-----on December 11,December 19,December 25 and January 5.The problem was found on the first visit and the wrong parts were brought by different engineers on the two next visits.The correct part was fitted by the first engineer on the fourth visit.
In short,my complaints are:
A.I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.
B.The engineers who called on December 19 and 25 had been given wrong information by the company,which made me take two half days off from work unnecessarily.
C.The first and fourth visits lasted a total of thirty minutes.But in the invoice( 发票 ),I have to pay for four visits of four hours’work.I will not be paying your company for your mistakes and I do ho

提问时间：2021-03-11

答案

第二个小题的题目问的是：Robert的第一个投诉是什么?
那么根据阅读理解的做题技巧,那我们去看他的第一个投诉内容：A答案明显错误,Three weeks.针对的是Engieer,而不是对洗衣机的修理.C答案说在第一个Engineer几乎是两个月后才来,但是根据文章的意思,报修电话是11月21日打的,第一个Engineer是在12月11日来的,可知等两个月的答案是错误的.D答案也是一样,文章中“The problem was found on the first visit”可知.
第三个小题题目问的是：第二三个Engineer带来错误的零件是因为?
答案是通过投诉内容B可知：“The engineers who called on December19 and25 had been given wrong information by the company.”
整篇文章的大意是：因为洗衣机坏掉维修而引起的投诉问题,一共四次维修,第一次就找到了问题,第二次和第三次因为公司所给信息有误,所以那两个修理人员没有带来正确的零件,最后一次是由第一次来检查的修理人员来修好的,这时离报修几乎过了两个月.另外,作者对维修费提出异议,他认为第一次和第四次的修理时间总计是半个小时,但是公司要求他付总共四次四个小时的费用,他认为中间两次是因为公司给出的错误信息导致维修失败,所以他不愿意为了公司的错误而承担另外三个半小时的费用.
基本上大意就算这样,不知道你清楚了吗?