题目

英语翻译
是回答客户询问没收到包裹或要包裹跟踪号的信件.本人英语水平低,语法,单词错误较多,好人一生平安!
我们非常理解你现在的心情,首先就此给你引起的不便致歉.
9月28号收到你的付款.你的包裹是在9月29号通过航空包裹寄出.此航空包裹是没有tracking number的.所以无法向你提供tracking number.真是对不起.
我们建议您查看我们的航运条件的项目说明,国际航运,这比国内通常需要更长的时间,因为它在航运服务供应商和两国海关为基础.
目的地为德国的包裹需要的运送时间,根据我们以往的经验,正常情况需要14-21个工作日(不计算星期六及星期日)才能送达.
我们希望你再耐心等待几天时间,邮寄后21个工作日还没有收到时,请再与我们联系.
到时我们会根据你的意愿,选择进行重新邮寄或退款.
希望此次国际购物没有给你造成不愉快的经历,对于给你造成的不便深感歉意.
使每一个客户的满意是我们的追求l.如果您有任何疑问,请随时联络我们,我们向你保证,你可以有一个满意的答案.
再次,我们给您造成的不便向你道歉
We understand your feelings now,first of all this to you to apologize for any inconvenience caused.
September 28 receive your payment(China,Hong Kong time) ,Your package is September 29 (China,Hong Kong time) parcels sent by air.We are sorry but we cannot provide you the tracking number because this air parcel has no tracking number.
We suggest you review our shipping terms in item descriptions,That international shipping usually take longer than domestic,as it’s based on shipping service provider and both countries Customs.
Parcels arrived for Germany,the needs of delivery time,according to our previous experience,normally require 14-21 working days (not including holiday) to be served.
since this is an international delivery,shipping time will be highly depended on the courier company and local customs/duties.
We want you to be patient a few days,More than 21 working days,if not yet received the Postal parcels.,please contact us again.
We will then be according to your wishes,choose to re-post or a refund.
I hope that this international shopping did not give you unpleasant experience,for you are deeply apologize for any inconvenience caused.
So that each customers satisfaction is our goal.If you have any questions,please contact us at any time,We guarantee you that you could have a pleased answer.
Once again,We give you the inconvenience caused to you an apology.

提问时间：2021-01-12

答案

我们非常理解你现在的心情,首先就此给你引起的不便致歉.
We completely understand your current feeling and we would like to apologize for the inconvenience caused for you.
9月28号收到你的付款.你的包裹是在9月29号通过航空包裹寄出.此航空包裹是没有tracking number的.所以无法向你提供tracking number.真是对不起.
Your payment was received on 28 Sep.Your parcel was sent out by air on 29 Sep.But since the air freight has no tracking number,we can not provide the tracking number to you.Sorry for this problem.
我们建议您查看我们的航运条件的项目说明,国际航运,这比国内通常需要更长的时间,因为它在航运服务供应商和两国海关为基础.
We will appreciate if you can check the air shipment regulation in China.It is known that international air shipment will take longer than internal shipment because of the different service suppliers and customs clearance.
目的地为德国的包裹需要的运送时间,根据我们以往的经验,正常情况需要14-21个工作日(不计算星期六及星期日)才能送达.
According to our experience in the past,it will take 14-21 working days(not including holidays) for the parcel to arrive in Germany as the destination.
我们希望你再耐心等待几天时间,邮寄后21个工作日还没有收到时,请再与我们联系.
Please wait for a few more days.If you do not receive the parcel after 21 working days,please contact us.
到时我们会根据你的意愿,选择进行重新邮寄或退款.
We will re-send a new parcel to you or return the money to you according to your choice.
希望此次国际购物没有给你造成不愉快的经历,对于给你造成的不便深感歉意.
使每一个客户的满意是我们的追求l.如果您有任何疑问,请随时联络我们,我们向你保证,你可以有一个满意的答案.
I hope this international shopping did not give your any unhappy experience.We feel very sorry for the inconvenience caused.Every customer's satisfaction is our goal.If you have any question,please feel free to contact us.We promise that you will get a pleased reply.
再次,我们给您造成的不便向你道歉
Once again,we apologize for the inconvenience caused!