society, our family, the education we receive and so on. Once this value system is set up, it"s not easy to
change later in life. Financial experts say that every one also has their own belief of how to manage their
money. According to our different values, experts put us in three categories. They are: the ant, the cricket
and the snail.
◆The ant - works first
Just like ants who work heart and soul in summer in order to store food for winter, these people don"t
care about enjoying the moment. They work very hard and save money they earn so that they can enjoy
life when they get old and retire. The ant loves to save but they could make more out of their money if they were willing to invest in some funds and stocks(股票) with low risk.
◆The cricket - fun first
The cricket wants to enjoy everything now and doesn"t think too much about the future. They even
borrow money when they really want something. Many young people now belong to this group. These
people have little savings. When they get old, they might have problems. They should learn to save and buy insurance(保险).
◆The snail - lives under pressure
The snail refers to people who make life difficult for themselves. They take big long-term loans(贷款)
from the bank in order to buy things such as luxury houses. They are happy to take big loans even though
they are not sure they can afford it. This can cause problems in the future. They should plan more carefully.
B. be his beliefs about society
C. determine his family and education
D. influence his behavior
Moreover, he spends money in a very luxurious way. So, _____.
B. Mr. Smith belongs to the cricket type
C. Mr. Smith belongs to the snail type
D. it"s hard to tell which kind of person Mr. Smith is
B. the cricket
C. the snail
D. none of them
B. What Comes First
C. How to Understand Your Values
D. Work and Fun
Shoppers seldom complain to the manager or owner of retail store, but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
"Storytelling hurts retailers and entertains consumers." Said Paula Courtney, president of the Verde group. "The store loses the customer, but the shopper must also find a replacement."
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The
resulting "snowball effect" can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered(塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty peaking spaces. This guidance got rid of the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers.
"Retailers who"re responsive and friendly are more likely to smooth over issues than those who aren"t
so friendly." Said professor Stephen Hoch. "Maybe something as simple as a greeter at the store entrance would help."
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of
complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
B. Customers would rather relate their unhappy experiences to people around them.
C. Customers have no easy access to store managers.
D. Most customers won"t bother to complain even if they have had unhappy experiences.
B. won"t have trouble parking their cars
C. can stay longer browsing in the store
D. won"t have any worries about security
B. Hiring of efficient employees.
C. Manners of the salespeople.
D. Huge supply of goods for sale.
B. shop around and make comparisons between stores
C. settle their disputes with stores in a diplomatic way
D. put pressure on stores to improve their service
阅读下面的短文,并根据要求答题。(请注意问题后的字数要求)。
【1】It seems like everyone has a blog these clays. To make it a popular website,there are a few
general guidelines you should follow to increase your chances of success.
【2】Write about what you know,and stick to one topic for a while. If you write without checking
facts or with no experience behind your articles. people won"t believe it and won"t come back to
your site. Similarly,if you write about too many different topics,you won"t be able to build up an
audience of readers as easily.
【3】The first thing students are taught as early as grade school about evaluating websites is that
if there are a bunch of grammatical errors,the website probably isn"t credible(可信的).This means
that you need to check every single post you write before you put it up on your site. It"s a good idea
to write something,leave it sit for a while,and then come back to read it over before you post it. This
gives you flesh eyes to catch mistakes.
【4】Keeping a schedule of posts can help you not disappoint your readers,because they will start
to come back to your site regularly to see what"s new. It"s a good idea to set a goal for yourself and
keep it,which is important to keep your readers coming back for more.
【5】Knowing how search engines like Google or Bing find your site can help your posts show up
higher on Internet searches and,therefore,get you more clicks to your site.
【6】Websites now are so advanced in their graphic design that the way a website looks can point
to its credibility just as much as being error-free. Choose a clean theme for your blog,the easier the
site is to read,_________.
__________________________________________________________________________
2. What makes your blog credible? (no more than 9 words)
①______________________②______________________③_______________________
3. Fill in the blank in Paragraph 6 with proper words.(no more than 8 words)
__________________________________________________________________________
4. Why should one keep a schedule to write often for his blog? (no more than 15 words)
_________________________________________________________________________
_________________________________________________________________________
5. Translate the underlined sentence in Paragraph 2 into Chinese.
__________________________________________________________________________
_________________________________________________________________________
Now, we can only see the smoke. The fire Mr. Brown saw is not the underground-fire. In fact ,there are 260 coal fires in the world. They are harmful and dangerous. Then how to put them out?
Scientists have tried to set fire to underground coal to speed up the fires. In this way, the burning of
underground coal would be soon finished.
B. it was very hot
C. it was orange
D. it was harmful
B. It"s hard to say
C. There are 260
D. The article doesn"t tell us
B. To speed the fire
C. To see the fire burning
D. To do some experiments
B. A Way to Put out the Underground Coat Fires
C. The Burning Earth
D. Coal and Coal Fires
Canada is the second largest . It has an area of nearly 10 million. Canada has a very long coastline. To the west is the Pacific Ocean. To the east is the Atlantic Ocean. The Arctic Ocean is in the north. There are
many islands off the Pacific coast and off the Arctic coast. The biggest one in the west is Vancouver Island. In the east there is New Foundland, and in the Arctic Ocean the biggest islands are Baffin Island and Victoria Island.(Greenland is not part of Canada. It is a part of Denmark, a country in northern Europe.)
Canada has a long border with the USA in the south. In the northwest Canada borders on the
American "State of Alaska". Canada is a northern country. The Arctic Circle (Latitude 16°N) passes
through the northern part . in the south, half of the border with the USA follows line of latitude 49°N.
B. Canada has nearly 10 million sq. km. So it is the second largest country on the world.
C. China is as large as Canada and the secong largest country in the world.
D. Russia is the second largest country in the world.
B. The Atlantic Ocean
C. The Indian Ocean
D. The Arctic Ocean
B. in the east
C. in the north
D. in the south
B. southeast
C. northwest
D. southwest
阅读下面短文并回答问题,然后将答案写到答题卡相应的位置上(请注意问题后的词
数要求)。
[1] When you get in your car,you reach for it. When you"re at work, you take a break to
have a moment alone with it. When you get into a lift, you play with it.
[2] Cigarette? Cup of coffee? No, it"s the third most addictive thing in modern life: .
And experts say it is becoming more difficult for many people to control their longing to bug it
more tightly than most of their personal relationships.
[3] The costs are becoming more and more evident,and I don"t mean just the monthly bill.
Dr. Chris Knippers,a counselor at the Betty ford Center in Southern California,reports that the
overuse of cell phones has become a social problem not much different from other harmful addictions:
a barrier to one-on-one personal contact,and an escape from reality.
[4] Sounds extreme,but we"ve all witnessed the evidence:The person at a restaurant who talks on
the phone through an entire meal,ignoring his kids around the table;the woman who talks on the
phone in the car, ignoring her husband;the teen who texts messages all the way home from school,
avoiding contact with kids all around him.
[5] Jim Williams,an industrial sociologist based in Massachusetts, notes that cell-phone addiction
is part of a set of symptoms in a widening gulf of personal separation. He points to a study by Duke
University researchers that found one-quarter of Americans say they have no one to discuss their
most important personal business with. Despite the growing use of phones,e-mail and instant messaging,
in other words,Williams says studies show that we don"t have as many friends as our parents."Just as
more information has led to less wisdom,more acquaintances via the Internet and cell phones have
produced fewer friends."he says.
2. Which sentence in the text is closest in meaning to the following one?
It is getting increasingly apparent to me that cell phone users have more to sacrifice besides
the regular payment for the calls and messages.
3. What is the purpose of Paragraph 4? (no more than 5 words)
4. What do experts say about cell-phone addiction?
5. Translate the underlined sentence in Paragraph 5 into Chinese.
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