( )1.A. would ( )2.A. function ( )3.A. lead in ( )4.A. hands ( )5.A. do ( )6.A. energy ( )7.A. likely ( )8.A. attend ( )9.A. replaced ( )10.A. a number ( )11.A. The others ( )12.A. old ( )13.A. to ( )14.A. factor ( )15.A. for themselves ( )16.A. change ( )17.A. hangs loose ( )18.A. increase ( )19.A. pass away ( )20.A. improvement | B. be used to B. effect B. give in B. feet B. has done B. protection B. probable B. contribute B. rebuilt B. the amount B. Others B. left B. for B. effect B. of themselves B. to have changed B. hangs loosely B. shrink B. pass by B. procession | C. used to C. affect C. run into C. heart C. did C. vigor C. possible C. add C. recovered C. the number C. Another C. new C. of C. reason C. themselves C. to change C. is hanging loosely C. lengthen C. pass off C. approach | D. used D. sign D. result in D. organs D. had done D. power D. alike D. devote D. surrendered D. a great deal D. Other D. other D. in D. element D. on their own D. to be changed D. is hanging loose D. decrease D. pass on D. process |
1-5: CBDDC 6-10: BABAC 11-15: DCCAC 16-20: CABDD |
核心考点
试题【完形填空 Throughout history man has had to accept the fact that all living thing】;主要考察你对 题材分类等知识点的理解。 [详细]
举一反三
阅读理解 | Is there something that you"ve always wanted to try but just never had the time? Well, make plans to try it now since you are on summer vacation. Not all vacations call for taking a tour bus to take photos of famous landmarks. Some vacations allow you plenty of opportunities to learn. The most difficult aspect of a learning vacation may be choosing one because the possibilities are endless. If you enjoy cooking, various companies can take you to Italy, France, Spain, Mexico or even Peru. Once there, you can learn to prepare the local cuisine(烹饪). Trips are often planned to fit in with local food festivals or special events. The term “learning vacation” often brings language to mind.The best way to learn a language is in an environment where it"s spoken. Study Spanish, French or English. Or attempt a more unusual language like Polish, Estonian or Thai. You"ll be able to learn about the country and absorb the culture at the same time. If you are fond of sports, you can polish your skills or learn new ones. Golf and tennis schools welcome players of all levels. If you want a bigger thrill, you can learn to surf, go climbing or race cars. It"s even possible to learn the art and techniques of bull fighting while on vacation! You can also discover our inner artist. Many places offer painting classes in different mediums. The scenic locations of the schools offer plenty of subjects that provide inspiration for practice. If you prefer capturing the world on film, take a photography vacation. Travel with a small group to photograph beautiful animals or scenery. You can also practise your technique on people or at historical sights. Once you decide on a vacation, choose a company carefully. Request names of recent customers you can contact, and then ask them for an evaluation. The more you know before you go, the better prepared you"ll be. Then go out and learn something! | 1. Why is it hard for you to decide on a learning vacation? | A. Because it is hard for you to make plans. B. Because the possibilities are unlimited. C. Because there are many good foods from abroad. D. Because there"re too many food festivals or events. | 2. The advantage of learning a language in its native country is that ________. | A. the environment is fit for you to use the language B. you are able to learn the original foreign language C. native speakers offer you a lot of chances to practise D. you can learn the language and experience its culture | 3. Which of the following sports suits you if you don"t like thrills? | A. Car racing. B. Playing tennis. C. Rock climbing. D. Surfing. | 4. The structure of the text would be________. |
| 任务型读写 请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词. 注意:每个空格只填1 个单词. Customer service refers to the way that companies behave towards their customers. It"s the quality of service that determines whether the customer remains with the company. However, many a time organizations don"t focus on customer relationship management, and that"s what makes customers angry, which is one of the reasons why companies lose their customers. So customer service is vital and you should know how to improve it. First of all, you need to realize how important the customers are. It"s they who are the boss, and it"s because of them that you get your pay checks. So do take your customers seriously. Finding out the needs of the customers is another important customer service tip. You need to ask the customers the right kind of questions and think of the possible solutions which you can provide.Understand how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want. Making customers feel they are important is an excellent way to serve them better. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way. In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a "thank you". If customers are angry, let them express their anger completely. Never interrupt or start speaking until they"ve finished. Once they"ve finished speaking, try to calm them down by apologizing. In a word, always remember that if the customers remain happy, you"ll be in business.
Title | How to 1.________ customer service | The meaning | | of customer | | service | The way companies behave towards their customers. | The 2.____ of customer | The quality of service determines whether companies can 3.________their customers. For example, bad service can result in 4.________ customers.
| service | | Tips | | Take your customers seriously because they are your boss and the source of your income. | | Recognize the needs of the customers. | | ◇Ask the customers the right kind of questions and offer 5.________to their problems.
| | ◇Understand customers"6.________from a particular situation, their body language, tone of voice and words.
| | ◇Never 7.________ that you know the customer"s needs.
| | Make customers feel they are important and treat them as individuals by using their first name and praising them 8.________.
| | Other small skills: | | ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you".
| | ◇Don"t 9.________ the customer when he is speaking angrily.
| | ◇Calm the customer down by making an 10.________ after he finishes speaking. | | 阅读理解 | The evidence for harmony may not be obvious in some families. But it seems that four out of five young people now get on with their parents, which is the opposite of the popularlyheld image of unhappy teenagers locked in their room after endless family quarrels. An important new study into teenage attitudes surprisingly shows that their family life is more harmonious than it has ever been in the past."We were surprised by just how positive today"s young people seem to be about their families, "said one member of the research team."They"re expected to be rebellious(叛逆的)and selfish but actually they have other things on their minds; they want a car and material goods, and they worry about whether school is serving them well.There"s more negotiation(商 议) and discussion between parents and children, and children expect to take part in the family decisionmaking process.They don" t want to rock the boat. " So it seems that this generation of parents is much more likely than parents of 30 years ago to treat their children as friends."My parents are happy to discuss things with me and willing to listen to me," says 17yearold Daniel Lazall. "I always tell them when I"m going out clubbing.As long as they know what I"m doing,they"re fine with it."Susan Crome, who is now 21, agrees."Looking back on the last 10 years, there was a lot of what you could call negotiation. For example, as long as I"d done all my homework,I could go out on a Saturday night. But I think my grandparents were a lot stricter with my parents than that." Maybe this positive view of family life should not be unexpected. It is possible that the idea of teenage rebellion is not rooted in real facts. A researcher comments, "Our surprise that teenagers say they get along well with their parents comes because of a brief period in our social history when teenagers were regarded as different beings. But that idea of rebelling and breaking away from their parents really happened during the 1960s when everyone rebelled. The normal situation throughout history has been a smooth change from helping out with the family business to taking it over."
1. What is the popular images of teenagers today? A. They worry about school. B. They dislike living with their parents. C. They have to be locked in to avoid troubles. D. They quarrel a lot with other family members.
2. The study shows that teenagers don"t want to ________. A. share family responsibility B. cause trouble in their families C. go boating with their family D. make family decisions
3. Compared with parents of 30 years ago,today"s parents______. A. go to clubs more often with their children B. are much stricter with their children C. careless about their children"s life D. give their children more freedom
4. According to the author, teenage rebellion________. A. may be a false belief B. is common nowadays C. existed only in the 1960s D. resulted from changes in families | 任务型读写 请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词。 注意:每个空格只填1 个单词。
It"s that time of year again! The holidays are coming up, and you know what that means … it"s time to shop! Being the busy person that you are, most likely you will do some of your shopping online. And who can blame you? Great prices, great selection, free giftwrap( 礼品包装) … what"s not to love? But take care; taking advantage of the convenience in shopping online could bring risks to both your personal information and your PC. As long as you"re aware of the key issues, you can shop anytime, with the knowledge to protect you. Not every Website and online shop is a safe and reputable merchant! The truth is many thieves are quite skilled at crafting very convincing, legitimatelooking( 貌似合法的) online shopping sites. Be very careful who you purchase from! Make sure you know where you"re shopping and that you read all the rules. A common phishing tactic ( 网络钓鱼策略)targeting( 把……作为目标) online shoppers makes use of online promotions and sales to encourage a consumer to enter personal information in order to receive coupons ( 赠劵) or other gifts. While many reliable sites offer coupons or samples, they will never ask for extra amounts of personal information, most only require a name and email address. But don"t back away from the PC just yet! By taking into consideration a few simple actions, you can protect your credit, purchases, and personal information while shopping online. Go ahead and give that credit card a practice. You can be safe.
(1)Always shop from a safe PC. (2)Try to stick to the sites you know and trust … such as Amazon, Overstock, and large store websites. (3)If you heard about a "great gift" or "special offer" through an email from an unknown address, it is likely fake( 虚假的) and should be avoided. (4)Make sure that the connection to the website is an http. This doesn"t guarantee safety, but in most cases these sites are safe. (5)Consider choosing ways of payment, such as cash upon delivery. So enjoy your online holiday shopping. Giving the gift of happiness this holiday season doesn"t have to cost you more than you"ve expected.
Title: Online Shopping: 1.________ Yourself | | 2. ________of online shopping | ?You will be offered great prices. | ?Online shopping offers more 3.________than regular shopping. | | ?Services such as wrapping gifts are free. | | 4.________with online shopping | ?Criminals are expecting to steal your personal 5.________. | ?Your PC might be at the 6.________of being attacked by cyber?criminals. | | Tips on online shopping | 7.________ entering more of your privacy than your name and email address.
| ?Shop on 8.________websites like Amazon and Overstock. | | ?Think twice when an email from an unknown address claims a "special offer". | | ?9.________ the websites beginning with "http".. | | ?Better not 10.________your bill until your goods have arrived. | | 任务型读写 请认真阅读下列短文, 并根据所读内容在文章后表格中的空格里填入最恰当的单词. 注意:每个空格只填1 个单词. Almost every career requires such skills as listening, speaking, reading, writing, decision making, researching, reasoning, creativity, persuasion, leadership, interpersonal communication, and organization. In addition, a number of characteristics that may be important for specific jobs: achievement, aggressiveness, ambition, dependability, discipline, honesty, initiative, motivation, people orientation, persistence, responsibility, selfconfidence, selfstarting, sensitivity, sincerity, tenacity, and toughmindedness. The way you acquire these skills and behaviors is, to a great extent, up to you. Without them, no matter how bright and knowledgeable you may be, landing a top job is of extreme difficulty, if not impossible. The most likely way to obtain these skills and behaviors is through courses, reading, internships, parttime or fulltime employment, extracurricular activities, and participation in community functions. Knowing what an employer is looking for in a potential employee can help an applicant to prepare for an interview. An interviewer for a major corporation was asked these questions: What specific skills are you looking for in applicants? And how do you identify these skills? He responded : Most important for us in the way of skills is the ability to communicate-can people speak clearly? Can they articulate the kind of person they believe themselves to be? In what kind of work situations do they perform well? What are their strengths and weaknesses? We want to know about the personal qualities of the individual, so I try to ask questions to draw them out and attempt to find out if they have a sense of themselves. What I"m looking for is an ability to verbalize an idea in clear, simple, understandable language. I"m also looking for the ability to listen attentively and then to be able to respond to an idea or thought that has been presented to them. If they do have good communication skills, they will be able to do this logically and succinctly. I am looking for creativity -can they be spontaneous? I will ask some "offthewall" questions just to see if this throws them. How do they respond in these tough situations-can they be creative with their answers? This is very important when they are out in business situations with customers. They will have to respond to very sudden changes and problemsolving situations that they are not necessarily familiar with, and I want to know if they can handle them. What we look for the most are personal qualities-assertiveness, selfmotivation, drive, ambition, and a competitive instinct. They should be high achievers and want to work hard. I can usually tell about these qualities from the way the person presents himself or herself and some of the activities they have engaged in. I pick up things from the applications and resume-how they have written them and the kinds of things they say. How they present their experiences is often very informative. For example, an assertive person will say, "I can do these things" and "I decided on this course of action, " whereas a more passive person might say, "These are the experiences I have had." All of these things describe the person in some way. Qualities Employers Seek
1.______skills | | Listening, speaking, reading, writing, decision making, researching… | | Without them, 2.________bright and knowledgeable you may be, landing a top job is extremely 3.________. | | Knowing what an employee seeks can help an applicant to make good 4.________ for an interview. | Speak clearly. | The ability to communicate | | 6.________the kind of person they believe themselves to be. | | 7.________kind of situations in which they perform well. | | 5.________ | | Be 8.________with their answers. | | 9.________to very sudden changes and problem?solving situations. | | What we look for the most are 10.________qualities—assertiveness, self?motivation, drive, ambition… | |
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