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In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.
Title
Oral communication skills in the workplace
小题1: _______
The art of using speech to convey information, thoughts and feelings to others.
 
Importance
●The way we convey our thoughts plays a major 小题2:____in building relationships.
●Understanding the task 小题3: __makes employees work towards the same goal.
●A clear flow of communication can easily 小题4: ______ the misunderstandings, conflicts and differences in opinions.
●Good relationships and trust among the employees built with proper communication can 小题5: _______ excellent working conditions.
●Conveying expectations can promote support and cooperation.
小题6: ______ to improving oral communication
●Use words like “in my opinion” to show your 小题7:____ about your beliefs and ideas.
●Learn to be a good 小题8:_______ in the workplace.
●Avoid using a小题9:_______ body language during conversations
●Smile and be positive to delight the people around you.
●Give the other person a chance to talk in a conversation.
Conclusion
Communication can be improved with小题10:______effort and we should learn from those who are good at it.

答案

小题1:Definition/Meaning/Concept
小题2:role/part
小题3:clearly
小题4:manage
小题5:improve/promote
小题6:Approaches
小题7:confidence
小题8:listener
小题9:negative
小题10:constant
解析

小题1:归纳题:从第一段的句子:oral communication skills in the workplace, which is the art of using speech to convey information,可知只是口头交流的定义:答案是Definition/Meaning/Concept
小题2:词义归纳题:从第二段的句子:The way we convey our thoughts is of great importance in building relationships.可知是起着重要作用:答案是role/part
小题3:词性转化题:从第二段的句子:but with a clear understanding of the task to be achieved,可知答案是clearly
小题4:词性转化题:从第二段的句子:Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
可知答案是manage
小题5:原词重现:从第三段的句子:With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions.可知答案是improve/promote
小题6:词义归纳题:从第四段的句子:How to improve oral communication?可知答案是Approaches
小题7:词性转化题从第四段的句子:individuals are expected to be confident about their beliefs and ideas.可知答案是confidence
小题8:词义归纳题:从第五段的句子:While improving skills on oral communication, people in a workplace must learn the art of listening.可知答案是listener
小题9:从第四段的句子:In addition, one must also have a positive body language during conversations.可知是填positive的反义词,答案是negative
小题10:词性转化题:从第五段的句子:Communication is an art and it can be improved by working on it constantly.可知答案是constant
核心考点
试题【In the professional world, oral communication skills in the workplace, which is 】;主要考察你对题材分类等知识点的理解。[详细]
举一反三
Betty and Harold have been married for years .But one thing still puzzles (困扰) old Harold .How is it that he can leave Betty and her friend Joan sitting on the sofa ,talking ,go out to a ballgame ,come back three and a half hours later ,and they’re still sitting on the sofa ? Talking ?
What in the world ,Harold wonders ,do they have to talk about ?
Betty shrugs .Talk ? We’re friends .
Researching this matter called friendship ,psychologist Lillian Rubin spent two years interviewing more than two hundred women and men .No matter what their age ,their job ,their sex ,the results were completely clear :women have more friendships than men ,and the difference in the content and the quality of those friendships is “marked and unmistakable .”
More than two –thirds of the single men Rubin interviewed could not name a best friend. Those who could were likely to name a woman .Yet three-quarters of the single women had no problem naming a best friend ,and almost always it was a woman .More married men than women named their wife/husband as a best friend ,most trusted person ,or the one they would turn to in time of emotional distress (感情危机).“Most women ,”says Rubin ,“identified (认定) at least one ,usually more ,trusted friends to whom they could turn in a troubled moment ,and they spoke openly about the importance of these relationships in their lives .”
“In general,”writes Rubin in her new book ,“women’s friendships with each other rest on shared emotions and support ,but men’s relationships are marked by shared activities.” For the most part ,Rubin says ,interactions (交往)between men are emotionally controlled –a good fit with the social requirements of “manly behavior .”
“Even when a man is said to be a best friend ,”Rubin writes ,“the two share little about their innermost feelings .Whereas a woman’s closest female friend might be the first to tell her to leave a failing marriage ,it wasn’t unusual to hear a man say he didn’t know his friend’s marriage was in serious trouble until he appeared one night asking if he could sleep on the sofa .”
小题1:What old Harold cannot understand or explain is the fact that     .
A.he is treated as an outsider rather than a husband
B.women have so much to share
C.women show little interest in ballgames
D.he finds his wife difficult to talk to
小题2:Rubin’s study shows that for emotional support a married woman is more likely to turn to     .
A.a male friend B.a female friendC.her parentsD.her husband
小题3:Which of the following statements is best supported by the last paragraph ?
A.Men keep their innermost feelings to themselves.
B.Women are more serious than men about marriage.
C.Men often take sudden action to end their marriage.
D.Women depend on others in making decisions.
小题4:The research done by psychologist Rubin centers around________ .
A.happy and successful marriages
B.friendships of men and women
C.emotional problems in marriage
D.interactions between men and women .

题型:不详难度:| 查看答案
Imagine this situation. You pass a group of people. The people are talking to each other. You cannot hear what they are saying. But suddenly they start laughing. What would you think? Would you think they were laughing at something funny that one of them said? Or -- be honest with yourself -- would you think they were laughing at you? Yes, you.
Being laughed at is a common fear. But a major study published in two thousand and nine found that this fear is not the same around the world. It differs from culture to culture.
People in Finland were the least likely to believe that people laughing in their presence were making fun of them. Less than ten percent of Finns in the study said they would think that, compared to eighty percent of people in Thailand.
Some people in the study said they felt unsure of themselves in social situations but hid their feelings of insecurity. Others said they avoided social situations where they had been laughed at before.
The study found that people in Turkmenistan and Cambodia were more likely to be in the first group. They would hide their feelings of insecurity if they were around other people"s laughter. But people in Iraq, Egypt and Jordan were more likely to try to avoid such situations if they felt they had been laughed at before.
Shy people often avoid situations that would force them into close contact with other people. They worry that something they say or do will make other people laugh at them. But some people worry much more than others. They may have a disorder called gelotophobia. Gelos is a Greek word. It means laughter. Phobia means fear. This fear of laughter can be truly sad for those who live with it. It can affect how they lead their lives.
In the study, a team from the University of Zurich led more than ninety researchers from around the world. They wanted to understand the difference between normal shyness and true gelotophobia. Another purpose of the study was to compare the levels of fear of being laughed at in different cultures. The researchers surveyed more than twenty-two thousand people in forty-two different languages. The findings appeared in the scientific journal Humor.
小题1:People in Finland don’t believe other people are making fun of them if _________________.
A.they suddenly start to laugh.
B.they keep on laughing
C.they laugh in their presence
D.they stop laughing suddenly.
小题2:What’s FALSE of the study led by a team from the University of Zurich?
A.They wanted to study the difference between normal shyness and true gelotophobia.
B.They wanted to compare the levels of fear of being laughed at in different cultures.
C.They did such a survey in order to prevent people from being laughed at in public.
D.They surveyed more than 22 thousand people coming from different cultures.
小题3:The passage is likely to occur in _______________.
A.an advertisementB.a science magazine
C.a science fictionD.a storybook
小题4:According to the passage, people who suffer from gelotophobia ______________________.
A.care more about being laughed at by others
B.shouldn’t hide their feelings of insecurity
C.should avoid having close contact with other people
D.will lead a happy life so long as they care

题型:不详难度:| 查看答案
People being tested for radiation exposure

The crisis at the damaged Fukushima Dai-Ichi Nuclear Power Station in northern Japan has raised worries about radiation risks. We spoke Tuesday with Jonathan Links, an expert in radiation health sciences. He is a professor at the Johns Hopkins Bloomberg School of Public Health in Maryland.
Professor Links says workers within the nuclear plant are the only people at risk of extremely high doses of radiation.
JONATHAN LINKS: "Of course, we don"t know what doses they"ve received, but the only persons at risk of acute radiation effects are the workers."
For other people, he says, there may be a long-term worry. People can get cancer from low doses of ionizing radiation, the kind released in a nuclear accident.
Professor Links says scientists can use computers to quickly model where radioactive material has blown and settled. Then they measure how large an area is contaminated. He says if the situation is serious enough, officials could take steps like telling people not to eat locally grown food or drink the water.
JONATHAN LINKS: "But that would only be the case if there was a significant release and, because of wind direction, the radioactive material was blown over the area, and then settled out of the air into and onto water, plants, fruits and vegetables."
The reactors at Fukushima are on the Pacific coast. But Professor Links says people should not worry about any radioactive material leaking into the ocean.
JONATHAN LINKS: "Even in a worst-case scenario accident, the sea provides a very high degree of dilution. So the concentration of radioactivity in the seawater would still be quite low."
Japan is the only country to have had atomic bombs dropped on it. That memory from World War Two would create a stronger "psychological sensitivity" to radiation exposure, Professors Links says.
Next month is the twenty-fifth anniversary of the explosion and fire that destroyed a reactor at Chernobyl in Ukraine. The nineteen eighty-six event was the world"s worst accident in the nuclear power industry.
A new United Nations report says more than six thousand cases of thyroid cancer have been found. These are in people who were children in affected areas of Belarus, Russia and Ukraine. The report says that by two thousand five the cancers had resulted in fifteen deaths.
The cancers were largely caused by drinking contaminated milk. The milk came from cows that ate grass where radioactive material had fallen.
To get the latest updates, go to www.unsv.com.
Contributing: James Brooke
小题1:The passage mainly tells us __________.
A.What measures the Japan Government takes to solve the nuclear crisis .
B.Worries and influences caused by the nuclear crisis .
C.With great efforts of scientists , the Japan Government has put the nuclear crisis under control .
D.To explain that the nuclear crisis has less effect on its neighboring countries.
小题2:Which of the following is NOT the influences caused by the leak of Fukushima Dai-Ichi Nuclear Power Station?
A.Workers at the nuclear station are suffering the risk of death .
B.People can get cancer from low doses of ionizing radiation, the kind released in a nuclear accident.
C.The radioactive material may be blown over the area causing the pollution to water .
D.The concentration of radioactivity in the seawater can not be diluted.
小题3:What’s the meaning of the underlined word “dilution”?
A.chemicalB.salt C.dissolutionD.elimination
小题4:According to the passage which of the following is not TRUE ?
A.Water people drink ,food and vegetables people eat may be polluted by nuclear radiation .
B.Japan is the only country to have had atomic bombs dropped on it.
C.You can go to www.unsv.com. to get the latest news .
D.The nuclear accident in Japan is the worst in the nuclear power industry.

题型:不详难度:| 查看答案
Questionnaire(调查表,问卷)
 Read the questions and answer YES or NO, then you will find out how good you are.
1. When you don "t understand something, you ask questions.                □
2. You like listening to older people talk about the past.                         □
3. You think that you can learn something interesting from everyone around you. □
4. You are brave enough when you have to talk to people you don"t know.        □
5. You enjoy reading books about famous people.                            □
6. You always see and talk to different people.                                □
7. You are interested in learning new ways of doing things.                    □
8. You enjoy sharing experiences with friends and learning from people of all ages. □
9.You talk a lot about yourself.                                               □
10. Even if you are often wrong, you make your own decisions.                  □
11.You hate teaching what you are good at: sports, technology, whatever.           □
12.Your parents don"t understand you, so you don"t talk to them much.          □
 SCORE(打分数) NOW!
Score 2 points if you answer YES to each of the first 8 questions, and 0 if you choose NO.
Score 2 points if you answer NO to each of the last 4 questions, and 0 if you choose YES.
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18—24 You are friendly and open-minded. You make people feel important by listening to what they have to say. You"ll probably succeed in learning al1 kinds of interesting things. Good for you!
10--16 Remember that every single person you know can teach you something. You will greatly make your life rich and colorful.
0- 8  About 400 years ago, a famous writer wrote, "No man is an island. "This is still useful today. Try to be more open and interested in people around you.
小题1:If you say "YES" to all these questions , you"ll get ____ points.
A.12B.16C.20D.24
小题2:When you score 22 points, you are _____.
A.shy and nervousB.silent and serious
C.open and friendlyD.brave and strong
小题3:"No man is an island." in the text probably means that _____.
A.the famous writer was very clever
B.everything is the same as 400 years ago
C.you will feel happy if on an island
D.you can not live alone in the world

题型:不详难度:| 查看答案
If your boss asks you to work in Moscow this year, he’d better offer you more money to do so — or even double that depending on where you live now.That’s because Moscow has just been found to be the world’s most expensive city for the second year in a row by Mercer Human Resources Consulting.
Using the cost of living in New York as a base, Mercer determined Moscow is 34.4 percent more expensive including the cost of housing, transportation, food, clothing, household goods and entertainment.
A two-bedroom flat in Moscow now costs $4,000 a month; a CD $24.83, and an international newspaper $6.30, according to Mercer.By comparison, a fast food meal with a hamburger (汉堡包) is a steal at $4.80.
London takes the No.2 place, up from No.5 a year ago, thanks to higher cost of housing and a stronger British pound relative to the dollar.Mercer estimates (估算) London is 26 percent more expensive than New York these days.Following London closely are Seoul and Tokyo, both of which are 22 percent more expensive than New York, while No.5 Hong Kong is 19 percent more costly.
Among North American cities, New York and Los Angeles are the most expensive and are the only two listed in the top 50 of the world’s most expensive cities.But both have fallen since last year’s study — New York came in 15th, down from 10th place, while Los Angeles fell to 42nd from 29th place a year ago.San Francisco came in a distant third at No.54, down 20 places from a year earlier.
Toronto, meanwhile, is Canada’s most expensive city but fell 35 places to take 82nd place worldwide.In Australia, Sydney is the priciest place to live in and No.21 worldwide.
小题1:What do the underlined words “a steal” in Paragraph 3 mean?
A.an act of stealing B.something delicious
C.something very cheap D.an act of buying
小题2:London has become the second most expensive city because of ______.
A.the high cost of clothing
B.the stronger pound against the dollar
C.its expensive transportation
D.the high prices of fast food meals
小题3:Which city is the third most expensive on the list?
A.Tokyo.B.Hong Kong.C.Moscow.D.Sydney.
小题4:Which city has dropped most on the list in North America?
A.New York.B.Los Angeles.C.San Francisco.D.Toronto.

题型:不详难度:| 查看答案
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