题目
题型：不详难度：来源：
He dropped out several years ago, but by the time he was in ninth grade, Alvarez says he already knew he wasn’t going to graduate.
“There’s a certain amount of knowledge you have to have when you enter in a specific grade, and I didn’t have it.” Alvarez says,“Every class I used to go in, I was like, ‘Do I know this? I don’t know this.’”
It was a shameful attitude, he tells his former English teacher, Antero Garcia, 29.
“You were determined to help me, but what was I willing to give? I could have actually tried.”
For his part, Garcia wants to know how he could have reached out to Alvarez better, but Alvarez says Garcia had always been helpful.
“I mean, you could cheer me up, and then I see other students doing way better,” Alvarez says,“So then, I get nervous. I get stuck, and then my motivation goes to the floor.” He felt the situation was hopeless.
“You talked to me like if I could do it, but inside me, I knew I couldn’t.” he tells Garcia,“I just didn’t want you to think that I’m…stupid.”
Now, school is a life tool that Alvarez says he’s missing—but his teacher isn’t to blame.
“Always, I just wanted you to know…you were a good teacher, and I always respected you.” he tells Garcia,“Some teachers, I felt like they only wanted to teach a certain group of people. But you looked at me and you paid attention.”
“Maybe it didn’t get me to graduate, but there’re a lot of teachers, they don’t take the time to take a look. And it was never your fault.”
Alvarez now works the night shift at a loading dock(码头). He still hopes to get his degree one day.
小题1:When Alvarez entered a grade, he was sure that ___________.
| A．he wasn’t going to pass the class |
| B．he would do better than other students |
| C．he might learn an amount of knowledge |
| D．he would try his best to learn at class |
| A．he hid his goal from others | B．he lost heart gradually |
| C．he built up his motivation | D．he fell to the ground completely |
| A．paid no attention to teaching | B．had no time to read books |
| C．didn’t care about what he did | D．showed no respect to students |
| A．a dropout complains about being treated badly |
| B．a dropout plans to get his degree again |
| C．a dropout shows respect for not graduating |
| D．a dropout has thanks to his teacher not blame |
答案
小题1:A
小题2:B
小题3:C
小题4:D
解析
试题分析：罗杰几年前辍学了，但他向在校期间帮助过自己的英语老师加西亚表示感谢，希望自己有一天会拿到自己的学位。
小题1:细节理解题。从第三段最后一句可知他总是认为自己没有应该具备的知识，所以他认为自己是不会升级的。B、C、D与原文的意思相反。故选A。
小题2:细节理解题。根据第七段的So then, I get nervous, I get stuck可知他虽然得到了老师的鼓励，但是其他同学做得更好，所以他会变得紧张，感觉被困住，因此他的学习动机一蹶不振，因此选B。A、C、D的解释与语境不符。故选B。
小题3:结合倒数第三段的第二句可知很多老师是不关心他做什么的，因此选C。A没有事实依据；B文中没有提及；D中no太绝对。故选C。
小题4:主旨大意题。本文主要介绍了一位辍学者和一位在学校期间关心他的英语老师之间的交谈，说明了他并不会责备老师而是感谢这位老师在校期间对他的鼓励，所以D符合主旨。故选D。
核心考点
试题【Roger Alvarez, 22, was one of the 52 percent of students who didn’t make it thro】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
I got ready for work. On the way I decide to stop and get a cheese from the little shop just down the road. I have never been there before but I was hungry and it would be 5 hours before I got off work.
The owner of the store took my order. He asked me what I wanted and I told him I heard he made a great cheese. He seemed pleased to hear that.
As I was sitting in the small space，there was an elderly gentleman finishing his breakfast. He paid the waitress, received this change and made a small joke. As he turned to get up, which was quite a difficult feat for this gentleman, he looked over at me. I gave a small smile.
He looked again in my direction for a moment and said to me, “Has anyone ever told you, you have the most beautiful brown eyes?”
Seeing as I have blue eyes, I can’t say I have ever heard that before. I humored him and said, “No, I can’t say anyone has ever told me that before.”
He smiled, and said,“Well since they are blue you wouldn’t have heard that, but you have beautiful blue eyes.”
I laughed and said thank you very much. He began to tell me a few one liner jokes so I smiled and laughed at his jokes.
He tried to get up to leave again and looked at me and said“Your smile really brightens a room, do you know that?”I said,“Thank you very much.”
He proceeded to get up, which took him quite some time. As he got up he said,“Take care of that smile.”
I felt a sense of comfort wash over me and I reflected on my morning and that empty feeling I had. For a moment in time it seemed to be filled.
小题1:Before the writer went to work, he felt________.
| A．sleepy | B．energetic | C．sick | D．unhappy |
| A．was optimistic about life | B．liked to play a joke on others |
| C．was unwilling to leave | D．had difficulty in hearing |
| A．because they feel cold | B．because they are sad |
| C．because they have blue eyes | D．because they are hungry |
| A．We should find comfort from stranger. |
| B．We should pay attention to our own business. |
| C．We should laugh off our worries in life |
| D．We should show respect to the old people. |
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
小题1:What does the passage mainly talk about?
| A．Importance of dealing with customer complaints. |
| B．Effects of customer complaints on business. |
| C．Tips for handling complaints from customers. |
| D．Several factors resulting in customer complaints. |
| A．are easy to deal with | B．are really quite annoying |
| C．can actually be avoided | D．are sometimes beneficial |
| A．touching | B．believable | C．attractive | D．clever |
| A．Showing sincere attitude. |
| B．Making an honest apology. |
| C．Making an absolute promise. |
| D．Listening to the complaint attentively. |
Introduction
A lot of crime is against bicycles. About 150,000 bicycles are stolen every year and most are never found. You can prevent this happening by following a few careful steps.
Basic Security
Do not leave your bicycle in out-of-the-way places. Always lock your bicycle when you leave. Secure it to lampposts(灯柱) or trees. Take off smaller parts and take them with you, for example lights and saddles(车座).
Locks
Get a good lock. There are many different types in the shop. Buy one that has been tested against attack. Ask for advice from a bike shop.
Marking
Security marking your bike can act as a deterrent to a thief. It can also help the police find your bicycle. It should be clearly written and include your postcode and your house or flat number. This will provide a simple way to identify your bicycle.
Registration
There are a number of companies who will security mark your bicycle for you. They will then put your registration number and personal details on their computer database(数据库). Then if your bicycle is found it will be easy to get in touch with you.
Finally
Keep a record of the bicycle yourself: its make, model and registration number. You can even take a photograph of it. This will prove the bicycle belongs to you.
小题1:Which part of the article gives you information on how to lock up your bicycle when you leave it?
| A．Locks | B．Marking | C．Registration | D．Basic Security |
| A．help you recognize your bike |
| B．help the police find your bicycle |
| C．stop someone from stealing your bicycle |
| D．stop you worrying about your bike |
| A．in the bike shop and your computer. |
| B．in a police station and security company. |
| C．in a security company and your university. |
| D．by yourself and in a security company. |
| A．to tell you what to do if your bicycle is stolen |
| B．to suggest ways of keeping your bicycle safe |
| C．to give you advice on where to buy a good lock |
| D．to say why you shouldn’t keep your bicycle in a quiet place |
There are so many sights to see here. It is a pity to drive in a car and you’ll miss a great part of it. Australia is home to many animals and birds that can only be seen when moving slowly and going into the areas that they live.
When you are on a bicycle, you have the advantage of being able to stop whenever you want to see an interesting animal or bird that you have never seen before. It is a quieter mode （方式） of transportation as well, so you might even be able to take a picture. When you are on the beach, you can breathe that clean air and view the beauty of the water and sand. It is a totally different experience from either simply sunbathing or passing it in a car.
There are many choices of hiring a bicycle to experience the Gold Coast attractions. There are stores that will fit a bike perfectly to your size. These bikes for both adults and children are in many styles and colors to please any taste. If you have ever wanted to try a tandem bike （双人单车）, now is your chance, because they have those too.
A bicycle hire on Gold Coast is something that everyone should try at least once. This is a wonderful chance for anyone who likes to cycle and it is also a cheap way to travel with your family.
小题1:You’d better not drive in a car on Gold Coast because ________.
| A．you will break the traffic rules |
| B．you will cause much noise |
| C．you can’t enjoy the beautiful sights well |
| D．you can’t drive into some parks |
| A．you can take photos of animals |
| B．it is a cheap way of traveling |
| C．you can get a clearer sight of animals |
| D．it is a good way to do sunbathing |
| A．How to hire bikes on Gold Coast. |
| B．What kinds of bikes there are in stores. |
| C．What bikes are the most popular. |
| D．Who can hire bikes on Gold Coast. |
| A．He supports it very much. |
| B．He thinks it’s a personal choice. |
| C．He doesn’t like this way of traveling. |
| D．He thinks it’s only good for adults. |
If I close my eyes, I can still have a clear picture in mind of my first home. I walk in the door and see a brown sofa surrounding a low glass-top wooden table. To the right of the living room is my first bedroom. It"s empty, but it"s where my earliest memories are.
There is the dining room table where I celebrated birthdays, and where I cried on Halloween-when I didn"t want to wear the skirt my mother made for me. I always liked standing on that table because it made me feel tall and strong. If I sit at this table, I can see my favorite room in the house, my parents" room. It is simple: a brown wooden dresser lines the right side of the wall next to a television and a couple of photos of my grandparents on each side. Their bed is my safe zone. I can jump on it anytime - waking up my parents if I am scared or if I have an important announcement that cannot wait until the morning.
I"m lucky because I know my first home still exists. It exists in my mind and heart, on a physical property (住宅) on West 64th street on the western edge of Los Angeles. It is proof I lived, I grew and I learned.
Sometimes when I feel lost, I lie down and shut my eyes, and I go home. I know it"s where I"ll find my family, my dogs, and my belongings. I purposely leave the window open at night because I know I"ll be blamed by Mom. But I don"t mind, because I want to hear her say my name, which reminds me I"m home.
小题1:Why does the author call her parents" bed her "safe zone"(Paragraph 3)?
| A．It is her favorite place to play. |
| B．Her needs can be satisfied there. |
| C．Her grandparents" photos are lined on each side. |
| D．Her parents always play together with her there. |
| A．The old furniture is still in the author"s fist bedroom. |
| B．The author can still visit her first physical home in Los Angeles. |
| C．The author"s favorite room in her first home is the dining room. |
| D．Many people of the author"s age can still find their first physical homes. |
| A．Open the window at night |
| B．lie down in bed to have a dream |
| C．try to bring back a sense of home |
| D．go to Los Angeles to visit her mom |
| A．To express how much she is attached to her home. |
| B．To declare how much she loves her first house. |
| C．To describe the state of her family. |
| D．To look back on her childhood. |
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