Complaints(投诉) should be made to a responsible person. Go back to the shop where - 高中英语试题 - 超级试练试题库

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Complaints(投诉) should be m

ade to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain

directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.
60. The shoppers may make a complaint because ____.
A.they dislike causing a fuss(大惊小怪)
B.it doesn’t do what is claimed(要求) for it
C.the article is not up to standard
D.they are at fault in buying the article
61. If you write a letter to complain, _____.
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
62. You can demand your money back only if ____.
A.the article cannot be replaced or repaired
B.you have gone back immediately
C.the article has not gone up in price since you bought it
D.the article has defects(缺陷)
63. You may be able to claim extra money when ____.
A.you have been hurt
B.you can’t find something special
C.damage has been caused by the faulty article
D.your clothes have been torn or lost

答案

60---63 CABC

解析

略

核心考点

试题【Complaints(投诉) should be made to a responsible person. Go back to the shop where】；主要考察你对题材分类等知识点的理解。[详细]

举一反三

信息匹配（共5小题；每小题2分，满分10分）
Directions: Read the texts from a magazine article in which five people talked about their listening habits. For questions 6

4 to 68, match one of the speakers to one of the following statements (A to F ) given below. Note: there is one extra statement.
Mary Taylor:
My father looked at me disapprovingly when I talked to him about ideas that he didn’t agree with. He would often interrupt me in the middle of a sentence to tell me I was wrong. As a result of the childhood experience, I had difficulty concentrating when anyone in authority talked to me. I would concentrate on how I was coming across to the other person, not on what the person was saying.
Chris More:
My father used to frown (皱眉) when concentrating on something. I thought he was angry or upset with me until I later found out that he was only thinking about what he was doing. I certainly experienced some anxiety until I found this out. When I started conducting seminars(会议), I discovered that I frowned a lot while concentrating on what the talker was saying , and the attendees thought I was being critical of them.
Janet Smith:
I constantly tuned others out (不理睬)while they were talking and I couldn’t seem to break the habit . It upset me because I was having trouble at work listening to directions and paying attention during meetings. As it happened, my mother had been a nonstop talker who ignored my needs. To keep my own sanity(清醒), I had learned to shut

her out of my consciousness. I became so good at tuning her out that I generalized this behavior ------ tuning other people out as well.
Lylian Mason:
I often feel victim in my interactions with my boss. I think he is the persecutor and I’m the victim. For example, late Thursday afternoon, my boss gave me a twenty-page project with graphs and numerical tables to type and finish by Monday at 10 a.m. I didn’t listen to the time he stated when he handed me the project. Instead, I was busy figuring out how I was going to get it down and finish the other work I had on my desk.
Jack Candison:
When I am with a group of people who are interested in the subject I am covering and are receptive to me, they are open to more material and ideas. The more important the subject is to them, the more listening involvement they get into. In other words, the more relevant my material is to their personal or professional goals, the more they listen to what I have to say and the less they tune me out.
64. __________ Mary Taylor
65. __________Chris More
66. __________Janet Smith
67. __________Lylian Mason
68. __________Jack Candison

A．It’s hard for me to change my bad habit of not listening to others.

B．The heavy workload worried me so much.

C．I gave people the impression that I’m being picky (挑剔的)

D．My boss listens to me carefully.

E.My father used to ignore me.
F.People are likely to listen more attentively while the subject is of interest to them.

题型：不详难度：| 查看答案

Ⅲ阅读 (共两节，满分40分)
第一节阅读理解 (共15小题；每小题2分，满分30分)
阅读下列短文，从每题所给的A、B、C和D项中，选出最佳选项，并在答题卡上将该项涂黑。
When my family moved to America from a small village in Guangdong, China, we brought not only our luggage, but also our village rules, customs and culture. One of the rules is that young people should always respect elders. Unluckily, this rule led to my very first embarrassment in the United States.
I had a part-time job as a waiter in a Chinese restaurant. One time, when I was serving food to a middle-aged couple, the wife asked me how the food could be served so quickly. I told her that I had made sure they got their food quickly because I always respect the elderly. As soon as I said that, her face showed great displeasure. My manager, who happened to hear what I said, took me aside and gave me a long lecture about how sensitive(敏感) Americans are and how they dislike the description “old”. I then walked back to the table and apologized to the wife. After the couple heard my reason, they understood that the problem was caused by cultural differences, so they laughed and were no longer angry.
In my village in China, people are proud of being old. Not so many people live to be seventy or eighty, and people who reach such an age have the most knowledge and experience. Young people always respect older people because they know they can learn from their rich experience.
However, in the United States, people think “growing old” is a problem since “old” shows that a person is going to retire or that the body is not working well. Here many people try to keep themselves away from growing old by doing exercises or jogging, and women put on makeup, hoping to look young. When I told the couple in the restaurant that I respect the elderly, they got angry because this caused them to feel they had failed to stay young. I had told them something they di

dn’t want to hear.
After that, I changed the way I had been with older people. It is not that I don’t respect them any more; I still respect them, but now I don’t show my feelings through words.
41．Jack brought the couple their food very fast because_________.
A．the manager asked him to do so
B．he respected the elderly
C．the couple wanted him to do so
D．he wanted more pay
42．When Jack called the couple “elderly”, they became__________.
A．nervous                                                     B．satisfied
C．unhappy                                                    D．excited
43．In Jack’s hometown, _________.
A．people dislike being called “old”
B．people are proud of being old
C．many people reach the age of seventy or eighty
D．the elderly are the first to get food in restaurants
44．After this experience, Jack_________.
A．lost his job in the restaurant
B．made friends with the couple
C．no longer respected the elderly
D．changed his way with older people
45．Which of the following is TRUE?
A．The more Jack explained, the angrier the couple got.
B．Jack wanted to show his feelings through words after his experience.
C．The manager went back to the table and apologized to the couple.
D．From this experience, Jack learned more about American culture.

题型：不详难度：| 查看答案

Nothing is more pleasing and romantic as flowers in the bedroom. Now, a new study says that the sweet smells of flowers in the bedroom can also lead to sweet dreams.

Researchers in Germany have carried out the study and have found that sleeping with flowers in the bedroom may encourage sweet dreams, a major finding they claim could help nightmare sufferers to and extent.

They came to the conclusion after an analysis of the sleep patterns of 15 female volunteers for a period of nearly 30 nights, a leading British newspaper reported on Monday.

The researchers pumped scents of rotten eggs, roses or no scent under their

noses for nearly ten seconds while the women were in the Rapid Eye Movement period of sleep when a dream occurs.

The subjects were then woken up and asked to record their dreams. The smells had an effect on the emotions of the dreams but did not become part of the dream in that the women exposed to roses did not dream about roses the study found.

There was a correlation between the negative smells and negative emotional scores the sleepers reported from their dream.

According to the researchers, it’ll be interesting to study nightmare sufferers and if positive smells can actually influence the mood of their dreams as a form of treatment in the future.

The study has been presented at the 2008 American Academy of Otoblaryngology-Head and Neck Surgery Foundation Annual Meeting in Chicago.

46. What is the best title for the text?

A. A recent study on dreaming B. Smells influence one’s dreams

C. Do you want to have a good dream? D. Flowers in the bedroom lead to sweet dreams.

47. What is the right order of the events related to the experiment?

a. The female volunteers get to sleep. b. The researchers wake up the sleeping women.

c. A particular smell is pumped under dreamers’ noses d. The dreamers are asked to describe their dreams.

A. a, c, b, d B. d, c, b, a C. a, c, d, b D, d, b, c, a

48. The underlined word “correlation” in paragraph 6 can be replaced by _______

A. combination B. coincidence C. connection D. cooperation

49. Which of the following statements is TRUE?

A. People are very sensitive to smells at night.

B. The subjects were tested on when they dreamed

C. Pleasant smells get sleepers to dream of roses.

D. The experiment is designed to treat sleeplessness.

50. What is the future perspective（前景）of the study?

A. Sleeplessness can be cured in the near future.

B. Nightmare sufferers are likely to recover soon.

C. The finding can give hope to nightmare sufferers.

D. Roses will become more popular among patients.

题型：不详难度：| 查看答案

第二节信息匹配（共5小题，每小题2分，满分10分）
下面是一篇应用文及其应用场合的信息，请阅读下列应用文和相关信息，并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。选项中有一项是多余选项。
首先，请阅读下列广告语：
A．“Just do it!” — This slogan(口号) speaks out to teens. It tells them to do something, but only if they think it’s worth it. And if so, why not do it wearing Nike?
B．“Always Coca-Cola.” — Coke’s slogans change every few years, but this one has enjoyed a lasting popularity because it shows the brand’s spirit. It seems to say “Coke is the only drink there is; there are no other forms of drink.”
C．“Share moments, share life.” — This slogan from Kodak connects photos and beauty. It asks people to remember the happy moments in life by taking photos of them — using Kodak film of course!
D．On hearing the slogan “Make yourself heard”, you will know there is Ericsson product for you to call anyone.
E．There are some public service advertisements (PSAs) that educate people about public service projects, such as Project Hope. Its slogan is “Project Hope — Schooling every child.”
F．One toothpaste ad says “Bright-teeth fights bad breath!” The advertisers want you to read the word “fight” and think that the toothpaste cures ba

d breath.
请阅读以下购买者的信息，然后匹配购买者和他/她拟购买产品的广告语：
56.Jack passed the entrance exam and was admitted to a famous university. These days, his father is looking for a mobile phone for him so as to keep in touch with each other closely.
57.Tom was a senior middle school student. He likes sports very much and plays football every afternoon. But after class this afternoon he has to buy a pair of shoes because his shoes have been worn out.
58.There’s a party this evening — for Mary’s 15th birthday. Her family are making preparations for it. Her brother’s job is to buy some drink.
59.Joan doesn’t want to forget the past, especially the happy moments.
60.Alice is afraid of opening her mouth, because a bad smell will come out, which makes her feel embarrassed when talking with others. So she needs something which can remove the smell no matter how much it is.
购买者                                             广告语
56．Jack                                    A．Just do it!
57．Tom                                    B．Always Coca-Cola.
58．Mary                                   C．Share moments, share life.
59．Joan                                    D．Make yourself heard.
60．Alice                                   E．Project Hope — Schooling every child.
F．Bright-teeth fights bad breath!

题型：不详难度：| 查看答案

第三部分阅读理解（共20小题，每小题2分，满分40分）
When my daughter, Sophie, was admitted to a college we were very happy, but a little worried about becoming empty nesters. I knew I had to do something to help myself adapt, starting with the summer before she left.
Sophie had a pack of colorful T-shirts. I knew she wouldn’t wear them any more, so I decided to make a quilt out of them for her bed at college. It focused my energy, and also let me relive some memories. I tried to work on the quilt when Sophie wasn’t at home----which turned out to be often. She was very busy with her friends. Even when she was around, her door was shut more than usual. I felt a bit hurt. After all, we didn’t have much time together before she went to college, I was already missing her, and she hadn’t ever left yet.
When we arrived at the college, a wave of emotion flooded me. I tried to hold it back, but Sophie saw it in my face. She took a big red book from her bag. “ I made this for you, Mom,” she said. Then I knew why she had been staying behind a closed door that summer. It was an album of photographs documenting the life of our family over the last 17 years.
I broke into tears. Some of it was sadness at having to let her go, but some of it was joy. I knew that our connection was more powerful than ever, and that we’d always be connected by the strongest of threads, the love that went into every stitch of her quilt and every photo of my album.
In Sophie’s dormitory I unfolded the quilt on her bed. For a moment she was speechless. Then she threw her arms around me . “Mom, I love you,” she said. One of her new friends was calling her outside. Sophie turned, and I let her go.
56.What do we learn about Sophie from the passage?
A. She did not understand how her mother felt about her leaving.
B. She had few friends, and kept to herself at home that summer.
C. She made a photo album to show her love.
D. She liked her colorful T-shirts very much.
57.Why did the author feel hurt, according to the second paragraph?
A. Because Sophie was not interested in what she was doing.
B.Because Sophie had little time for her.
C.Because Sophie was going to leave home for a long time.
D.Because Sophie did not help her to make the quilt.
58.How did the author feel when they arrived at the college?
A. She felt worried.
B.She felt nervous.
C.She was sorry to be leaving her daughter.
D.She missed her daughter very much.
59.Why did the author finally let her daughter go?
A. She realized that her daughter had to go to college by herself.
B.She realized that the love between them would never be cut off.
C.Sophie’s present had made her forget her sorrow.
D.Sophie’s new friends were calling her outside the dormitory.

题型：不详难度：| 查看答案

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