题目
题型：不详难度：来源：
Are you truly happy? Do you ever know what it means to be happy and what it takes to achieve happiness? 1 . The following are a few tips that I follow to create happiness in my life.
◆Make a plan for attaining goals that you believe will make you happy. Your moods will very likely increase if you are going after something you value.
◆Surround yourself with happy people. It is easy to begin to think negatively when you are surrounded by people who think that way. 2 .
◆When something goes wrong, try to figure out a solution instead of being absorbed in self pity. Truly happy people don’t allow setbacks to affect their mood because they know that with a little thought they can turn the circumstances back to their favor.
◆ 3 . These few minutes will give you the opportunity to focus on the positive things in your life and will lead you to continuous happiness.
◆ 4 . Whether you treat yourself to lunch, take a long relaxing bath or simply spend a few extra minutes on your appearance, you will be subconsciously(下意识)putting yourself in a better mood.
◆Finding the humor in situations can also lead to happiness. Find a way to make light of a situation that would otherwise make you happy.
◆Keeping healthy is another way to achieve happiness. 5
| A．What makes one person happy may be very different from what makes someone else happy. |
| B．On the contrary, if you are around people who are happy, their emotional state will be infectious. |
| C．Being overweight or not eating nutritious foods can have a negative effect on your mood. |
| D．These are important questions for anyone who is seeking happiness to ask themselves. |
F. There are some tips in life that lead to happiness.
G. It’s also important to take some time each day to do something nice for yourself.
答案
小题1:D
小题2:B
小题3:E
小题4:G
小题5:C
解析
小题1:因为上面都是问题，而D中有There are important questions....
小题2:因为，前面讲的是think negatively，而B中on the contrary，后面是people who are happy，正好形成鲜明对比。
小题3:根据后面的there few minutes will ... 而E中有spend a few minutes each day可知，讲的是同一件事情
小题4:空后面有 simply spend a few extra minutes on your appearance，G中有 important to take some time each day ，从中可知，这讲的是同一件事情。
小题5:此处有keep healthy，而选项中只有C项是关于饮食健康方面的。
核心考点
试题【根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。Are you truly happy? Do you ever know w】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
One morning, a blind boy sat on the steps of a building with a hat by his feet. He held up a sign which said, “I am blind. Please help me.” There were only a few coins in the hat.
A man was walking by. He took out a few coins from his pocket and dropped them into the hat. He then took the sign, turned it around, and wrote something on it. He put the sign back so that everyone who walked by could see the new words. Soon the hat began to fill up. A lot more people were giving money to the blind boy. That afternoon the man who had changed the sign came to see how things were. The boy recognized his footsteps and asked, “Are you the one who changed my sign this morning? May I know what you wrote?” The man said, “I only wrote the truth, I said what you said but in a different way.” What he had written was, “Today is a beautiful day but I cannot see it.”
Of course both signs told people the boy was blind. But the first sign simply said the boy was a blind. The second sign told people they were so lucky that they were not blind. It reminded you to be thankful for what you have. When life gives you a 100 reasons to cry, show life that you have 1,000 reasons to smile. Face your past without regret. Handle your present with confidence. Prepare for the future without fear. Keep the faith and drop the fear. The most beautiful thing is to see a person smiling.
小题1:We can learn from the text that the man helped the blind boy by __________.
| A．sitting together with him | B．rewriting the sign |
| C．teaching him some principles | D．raising money for him |
| A．To bring some food to the boy. |
| B．To explain to the boy why he had left. |
| C．To make sure the boy was still there. |
| D．To check if there were some changes. |
| A．moved | B．amazed | C．excited | D．worried |
| A．We should help those who are in trouble. |
| B．We should value what we have in life. |
| C．We should respect people with disabilities. |
| D．We should use a wise way when helping others |
Third-generation mobile phones, known as 3G, are the next big step for the telecom industry. Data speed in 3G networks is much quicker than that in present technology. This means users can have high-speed Internet access and enjoy video and CD-quality music on their phones.
“Mobile data is not a dream; it’s not an option but a requirement,” said Len Lauer, head of a US communications company, Sprint PCS, at a 3G conference in Bangkok earlier this month.
With 3G, you can forget about text messages telling you yesterday’s news; a 3G phone can receive video news programs, updated four times a day. Internet access will also be much quicker, making it easier to surf the Web on your phone than on your computer at home.
Face-to-face video calls
Don’t worry about getting lost. 3G phones offer map services so you can find a new restaurant just by pressing a few keys on your handset.
However, the most impressive part of 3G technology is video calling. With live two-way video communication, you can have face-to-face talks with friends and family on your mobile phone.
Many European countries have already launched the service. In May 2000 the US Government issued five license to run 3G wireless services, while the first 3G phones arrived in Italy in March this year.
International telecom companies can’t wait to sell 3G in China, the world’s largest mobile telecommunications market. But they will have to be patient. At the moment, China is busy testing its 3G-based technologies, networks and services. This will be followed by a trial period before the phones can finally hit the shops.
“We need to create a pool of 3G customers before the large-scale commercial launch of the service,” said Fan Yunjun, marketing manager for Beijing Mobile. “We expect that the 3G licenses will be issued late next year.”
| Third-generation mobile phones (3G mobile phones) | |
| 小题1: ______________ | a. Data speed: 小题2: ______________ than present technology b. Video and 小题3: _____ music c. Video news programs: 小题4:________ four times a day d. Internet access: quicker and 小题5:__________ |
| Impressive 小题6:______ | a. Offer map services, helping you find your way b. Provide two-way video小题7:____________ |
| 3G phones in China | a. China is busy 小题8:________ its 3G-based technologies, networks and services. b. 3G phones should be 小题9:_____out before being put into market. c. 3G phones are 小题10:______ to be seen late next year. |
For five days, Edmonton’s Downtown Park is transformed into one huge stage where artists are able to share their talents, and where people are able to celebrate and enjoy themselves .Since is beginning in 1980,the Edmonton Folk Music Festival has been commemorating(念）the ture feeling of what folk music is all about and that"s the traditional togetherness(友爱）that is felt when people gather to share stories and feelings through song.
This year will be the sixth year when volunteer Riedel will be offering up her time to the festival. "People coming off a busy spring and summer have a moment of relaxation ," Riedel said. "It"s really east to relax, and it"s great seeing family and friends have fun together." These families and friends come from all different kinds of musical tastes. People who take pleasure in Blues are there, so are people who love Bluegrass. This festival does its best to develop everyone"s musical interests.
With so many years of expenence .the festival has become a well-oiled machine, and does whatever it can to make attendees feel as possible. There are free water stations throughout the venue(举办地）for people to fill up their travel cups. When people buy food, reusable ashes are given a $2 plate fee, but that is returned when the plate is brought back.
The festival has completely sold out of tickets, and in record time. But with big names such as Van Morrison and Jakob Dylan, it’s easy to see how that was going to happen. There is no parking area during the festival, so using the Park & Ride system or Edmonton Transit is highly recommended. A bike lock-up area is provided and will be available Thursday until Sunday one hour before the gates open until 45 minutes after the gates close.
The Edmonton Folk Music Festival begins on Wednesday, Aug.4 with Van Morrison playing the special donation fund （基金）concert, and will finish up on Sunday, Aug.8.
小题1:The Edmonton Folk Music Festival is held mainly to ___________.
| A．gather people with different musical tastes |
| B．remind people of the real sense of folk music |
| C．exhibitive good voices of great talents in folk music |
| D．collect old stories of folk music |
| A．Riedel has volunteered for the festival for at least 5years. |
| B．It’s hard for people to appreciate Blues. |
| C．It costs people a little to fill up their cups from water stations. |
| D．People have to pay ﹩2 for a plate of food. |
| A．people can get tickets easily for the festival |
| B．the Edmonton Folk Music Festival is highly recommended. |
| C．driving one’s own car to the festival is highly recommended |
| D．bikes are available at the festival from Wednesday to Sunday |
| A．Folk Music of Blues |
| B．One Festival Family Gathering |
| C．Festival for family Gathering |
| D．Edmonton’s Downtown Park |
One evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote road in Wales. She got out to open a metal gate that blocked her path. That"s when she heard the whistle sounded by the driver of a train. Her Renault Clio was parked across a railway line. Seconds later, she watched the train drag her car almost a kilometre down the railway tracks.
Ceely"s near miss made the news because she blamed it on her GPS (导航仪). She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS, but it made no mention of the crossing. "I put my complete trust in the device and it led me right into the path of a speeding train." she told the BBC.
Who is to blame here? Rick Stevenson, who tells Ceely"s story in his book When Machines Fail Us, points the finger at the limitations of technology. We put our faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And it"s not just GPS devices: Stevenson takes us on a tour of digital disasters involving everything from mobile phones to wireless keyboards.
The problem with his argument in the book is that it"s not clear why he only focuses on digital technology, while there may be a number of other possible causes. A map-maker might have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor signalling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the GPS equipment. But Stevenson doesn"t say.
It"s a problem that runs through the book. In a section on cars, Stevenson gives an account of the advanced techniques that criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in some parts of the country. He says that once again not all new locks have proved reliable. Perhaps, but maybe it"s also due to the shortage of policemen on the streets. Or changing social circumstances. Or some combination of these factors.
The game between humans and their smart devices is amusing and complex. It is shaped by economics and psychology and the cultures we live in. Somewhere in the mix of those forces there may be a way for a wiser use of technology.
If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thousands of years. They have probably been fooling us for just as long.
小题1:What did Paula Ceely think was the cause of her accident?
| A．She was not familiar with the road. |
| B．It was dark and raining heavily then. |
| C．The railway workers failed to give the signal. |
| D．Her GPS device didn"t tell her about the crossing. |
| A．close hit | B．heavy loss |
| C．narrow escape | D．big mistake |
| A．Modern technology is what we can"t live without. |
| B．Digital technology often falls short of our expectation. |
| C．Digital devices are more reliable than they used to be. |
| D．GPS error is not the only cause for Ceely"s accident. |
| A．one-sided | B．reasonable | C．puzzling | D．well-based |
| A．The major causes of traffic accidents and car thefts. |
| B．The relationship between human and technology. |
| C．The shortcomings of digital devices we use. |
| D．The human unawareness of technical problems. |
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer "delight" is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the "phone rage" -- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
"Many people do not like talking to machines," says Dr. Storey, Senior Lecturer in Marketing at City University Business School. "Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them -- the sort of comfortable feelings people have during face-to-face chats with their local branch manager."
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券) as an unexpected "thank you" to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, "I know how you must feel"), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a "we are here to help" attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please". On the other hand, the more customers are promised, the greater the risk of disappointment.
小题1:We can learn from Paragraph 2 that _______.
| A．complaining customers are hard to satisfy |
| B．unsatisfied customers receive better service |
| C．satisfied customers catch more attention |
| D．well-treated customers promote business |
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more demanding |
| D．customers rely on their phones to obtain services |
| A．Calling customers regular. |
| B．Giving a "thank you" note. |
| C．Delivering a quicker service. |
| D．Promising more gifts. |
| A．"I know how upset you must be." |
| B．"I appreciate your understanding." |
| C．"I"m sorry for the delay." |
| D．"I know it"s our fault." |
| A．their telephone style remains unchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
| A．Face-to-face service creates comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for air lines then for banks. |
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