When I began planning to move to Auckland to study, my mother was worried about a lack of jobs and cultural differences. Ignoring these 36 , I got there in July 2010. 37 I arrived, I realized the importance of getting a job 38 my living expenses. Determined to do this 39 , I spent several weeks going door-to-door for a job, but found 40 response(回应).
One afternoon, I walked into a building to ask 41 there were any job opportunities(机会). The people there advised me not to continue my job search in that 42 . As I was about to 43 , a man who had been listening approached me and asked me to wait outside 44 . Nearly ten minutes later, he 45 . He asked me about my plans and encouraged me to stay 46 . Then he offered to take me to Royal Oak to 47 a job.
I was a little surprised, but had a 48 feeling about him. Along the way, I realized that I had 49 resumes(简历). Seeing this, the man 50 at his business partner’s office to make me fifteen 51 copies. He also gave me some 52 on dressing and speaking. I handed out my resumes and went home feeling very 53 . The following day, I received a 54 from a s tore in Royal Oak offering me a job.
It seems that the world always 55 to you when you need it. And this time, it was a complete stranger who turned out to be a real blessing.
| 小题1: | | A．doubts | B．concerns | C．instructions | D．reasons |
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| 小题2: | | A．Even if | B．Every time | C．Now that | D．Soon after |
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| 小题4: | | A．on my own | B．on my way | C．by any chance | D．by the day |
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| 小题5: | | A．any | B．much | C．some | D．little |
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| 小题6: | | A．why | B．wherever | C．whether | D．whenever |
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| 小题7: | | A．direction | B．attitude | C．language | D．manner |
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| 小题8: | | A．answer | B．work | C．leave | D．refuse |
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| 小题9: | | A．for ever | B．at any time | C．as usual | D．for a while |
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| 小题10: | | A．returned | B．hesitated | C．passed | D．regretted |
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| 小题11: | | A．silent | B．busy | C．positive | D．comfortable |
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| 小题12: | | A．pick out | B．search for | C．take on | D．give up |
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| 小题13: | | A．dull | B．good | C．guilty | D．general |
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| 小题14: | | A．made use of | B．taken care of | C．run out of | D．become tired of |
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| 小题15: | | A．stopped | B．knocked | C．glanced | D．appeared |
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| 小题16: | | A．right | B．more | C．former | D．different |
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| 小题17: | | A．pressures | B．agreements | C．impressions | D．suggestions |
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| 小题18: | | A．lonely | B．funny | C．disappointed | D．satisfied |
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| 小题19: | | A．call | B．tip | C．present | D．report |
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| 小题20: | | A．turns off | B．goes over | C．gives back | D．looks up |
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小题1:B
小题2:D
小题3:C
小题4:A
小题5:D
小题6:C
小题7:D
小题8:C
小题9:D
小题10:A
小题11:C
小题12:B
小题13:B
小题14:C
小题15:A
小题16:B
小题17:D
小题18:D
小题19:A
小题20:C |
世界是公平的，会在你需要帮助的时候给你回报。
小题1:名词辨析。A怀疑；B担心；C指导；D原因。根据上文可知我的妈妈很担心。我不管这些担忧。
小题2:连词辨析。根据句意可知是我到那里以后才知道工作的重要性。
小题3:介词辨析。For为了…，表示目的；
小题4:介词短语辨析。A单独，靠自己；B在我的路上；C偶然；D按照白天。结合句意可知：我想靠自己。
小题5:形容词辨析，根据句意可知决定自己做这个我花了几个星期的时间去挨家挨户找工作，但发现没有反应（回应）。Little表示否定的意思，几乎没有。
小题6:上下文串联。根据上下文可知我是去询问是否有我的工作。
小题7:名词辨析。A方向；B态度；C语言；D方式；in that manner用那种方式。
小题8:动词辨析。A回答；B工作；C离开；D拒绝。根据句意可知是指我刚要离开，一个男人在听走近我，问我在外面等了一会儿。
小题9:介词辨析。解析同上。
小题10:动词辨析。A返回；B犹豫；C经过；D后悔，遗憾；结合句意可知A正确。
小题11:形容词辨析。他问我我的计划，鼓励我要保持积极的心态。他主动提出要带我去皇家橡树找工作。
小题12:动词辨析。解析同上。
小题13:上下文辨析。根据上文可知他帮助了我，我对他有好感。
小题14:动词辨析。A利用；B照顾；C用完；D厌倦…根据句意可知我用完了简历。
小题15:动词辨析。根据上文可知我用完了简历，那么应该是再打印15份。
小题16:固定词组。More放在数词的后面表示再又。
小题17:名词辨析。A压力；B协议；C印象；D建议；根据句意可知他给我一些建议。
小题18:形容词辨析。根据上下文可知我回家以后感觉很满足。
小题19:名词辨析。句意：我接到一个电话从一个商店在皇家橡树提供我一个工作。
小题20:动词辨析。世界总会给你当你需要它的时候，给你回报。 |
核心考点
试题【When I began planning to move to Auckland to study, my mother was worried about 】；主要考察你对
题材分类等知识点的理解。
[详细]举一反三
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or let waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them —the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers in an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about booking and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please.” On the other hand, the more customers are promised, the greater the risk of disappointment.
小题1:We can learn from Paragraph 2 that__________.| A．complaining customers are hard to satisfy | | B．unsatisfied customers receive better service | | C．satisfied customers catch more attention | | D．well-treated customers promote business |
小题2:The writer mentions “phone rage” (Paragraph 3)to show that__________.| A．customers often use phones to express their anger | | B．people still prefer to buy goods online | | C．customer care becomes more demanding | | D．customers rely on their phones to obtain services |
小题3:What does the writer recommend to create customer delight?| A．Calling customers regularly | | B．Giving a “thank you” note | | C．Delivering a quicker service | | D．Promising more gifts |
小题4:If a manager should show his empathy (Paragraph 6), what would he probably say?| A．“I know how upset you must be.” | | B．“I appreciate your understanding.” | | C．“I’m sorry for the delay.” | | D．“I know it’s our fault.” |
小题5:Customer delight is important for airlines because__________.| A．their telephone style remains unchanged | | B．they are more likely to meet with complaints | | C．the services cost them a lot of money | | D．the policies can be applied to their staff |
小题6:Which of the following is conveyed in this article?| A．Face-to-face service creates comfortable feelings among customers | | B．Companies that promise more will naturally attract more customers | | C．A company should promise less but do more in a competitive market | | D．Customer delight is more important for airlines than for banks |
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At Priya"s wedding party, her mother gave her a newly opened bankbook and said, "Priya, keep it as a 21 of your marriage life. When something 22 happens, put some money in and give a brief 23 to it next to the line. The happier the event is, the more money you can put in. When 24 after years, you will know how much happiness you"ve 25 ".
Priya and Hitesh both thought it a great idea and soon made the first deposit(储蓄). 26 , after years, they started quarrelling and fighting. They both 27 marrying the worst person in the world.
One day Priya talked to her mother, "Mom, we can"t 28 it any more. We decided to get divorce! I can"t imagine 29 I decided to marry this Guy!!!" Her mother responded, "Just do whatever you want, but before that do one thing first. 30 the bankbook I gave to you on your wedding party? Take out all the money and 31 it first. You shouldn"t keep any record of such a 32 marriage. "Priya thought it was 33 . So she went to the bank, 34 to draw out all the money. While waiting in the queue, she took out the bankbook and recalled the memories of all the previous 35 . Her eyes filled with tears, she left in a (an) 36 . When she returned home, she handed the bankbook to Hitesh, asking him to spend the money.
The next day, Hitesh gave the bankbook back to Priya. 37 , she found a new deposit of $5000, with a line next to the record:" This is the day I 38 how much I"ve loved you. How much happiness you"ve brought me." Much 39 , they hugged and cried, putting the bankbook back to their 40 .
| 小题1: | | A．record | B．respect | C．remark | D．guide |
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| 小题2: | | A．uncertain | B．unexpected | C．pleasant | D．annoying |
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| 小题3: | | A．arrangement | B．comment | C．promise | D．dream |
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| 小题4: | | A．taking up | B．looking out | C．taking in | D．looking back |
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| 小题5: | | A．harvested | B．bought | C．offered | D．wanted |
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| 小题6: | | A．Besides | B．Anyway | C．Instead | D．However |
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| 小题7: | | A．enjoyed | B．risked | C．regretted | D．stopped |
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| 小题8: | | A．help | B．stand | C．blame | D．defeat |
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| 小题10: | | A．Return | B．Lose | C．Check | D．Remember |
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| 小题11: | | A．devote | B．spend | C．lend | D．waste |
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| 小题12: | | A．happy | B．poor. | C．simple | D．tranditional |
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| 小题13: | | A．reasonable | B．faithful | C．hopeful | D．responsible |
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| 小题14: | | A．planning | B．pretending | C．hesitating | D．preferring |
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| 小题15: | | A．trouble | B．experiences | C．quarrels | D．happiness |
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| 小题16: | | A．panic | B．ease | C．hurry | D．while |
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| 小题17: | | A．Interestingly | B．Naturally | C．disappointingly | D．Surprisingly |
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| 小题18: | | A．admit | B．search | C．realise | D．declare |
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| 小题19: | | A．attracted | B．tired | C．puzzled | D．moved |
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| 小题20: | | A．safe | B．mother | C．bank | D．wedding |
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As you grow older, you’ll be faced with some challenging decisions—like whether to cut class or try cigarettes. Making decisions on your own is hard enough, but when other people get involved and try to pressure you one way or another it can be even harder. People who are your age, like your classmates, are called peers. When they try to influence how you act, to get you to do something, it’s called peer pressure.
Peers can have a positive influence on each other. Maybe another student in your science class taught you an easy way to remember the planets in the solar system. Maybe you got others excited about your new favorite book, and now everyone’s reading it. These are examples of how peers positively influence each other.
Sometimes peers influence each other in negative ways. For example, a few kids in school might try to get you to cut class with them; your soccer friend might try to convince you to be mean to another player and never pass him the ball.
It is tough to be the only one who says “no” to peer pressure, but you can do it. Paying attention to your own feelings and beliefs about what is right and wrong can help you know the right thing to do.
You’ve probably had a parent or teacher advising you to “choose your friends wisely.” Peer pressure is a big reason why they say this. If you choose friends who don’t cut class, smoke cigarettes, or lie to their parents, then you probably won’t do these things either, even if other kids do.
If you continue to face peer pressure and you’re finding it difficult to handle, talk to someone you trust. Don’t feel guilty if you’ve made a mistake or two.
小题1:For whom is the passage most probably written?| A．Students. | B．Parents. | C．Teachers. | D．Doctors. |
小题2:In the last three paragraphs, the author mainly_____.| A．explains why friendship is so important | | B．gives advice on how to deal with peer pressure | | C．discusses how peers influence us | | D．shows how to make more good friends |
小题3:Which of following may help handle peer pressure?| A．Spending more time with classmates. | | B．Taking up more relaxing hobbies. | | C．Choosing friends with no bad habits. | | D．Helping others who are in trouble. |
小题4:What is the topic of the passage?| A．Friendship. | B．Making decisions | C．Self-confidence | D．Peer pressure |
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The leaves（树叶） fluttered（飘动）over Josh’s head. The park near his home had always been one of Josh’s 36 places. He liked to watch the colors of the trees glow（闪耀）in the sunlight, 37 the golden trees. It was the same color as his trumpet（小号）. He smiled when he 38 the music the leaves made. Josh sat down and looked at his watch. His father would meet him in a few 39 for their first practice in the park.
Josh and his family lived in an apartment building.When Josh first began playing the trumpet, he 40 in his own living room. Then the family next door had a new baby. To avoid 41 the baby, Josh would 42 his practice time in the park. His father told him it would be good to practice in a wide, open 43 like the park. The baby next door would be able to sleep 44 , but Josh was not very happy with the 45 . He enjoyed visiting the park, but he didn’t want to practice there. He was 46 that he would embarrass（使……难堪）himself in a pubic place if he played the wrong notes（音符）. He didn’t want people to 47 him as he played in the middle of the park.
Josh’s father was a great trumpet player, who once played in a jazz band. He couldn’t possibly understand how 48 it would be to practice in the park！
His father came over and 49 Josh’s daydream(遐想). “Josh, are you ready to practice?” He sat down and 50 his own trumpet from its case. He held the trumpet to his 51 and began to play. The beautiful music floated into the blue afternoon sky.
Josh looked up at the golden trees. The leaves 52 to be dancing to the tune his father was playing. Josh felt 53 as he watched the people walking by and smiling at his father.
He 54 to play like that. Josh put his trumpet to his mouth and blew. He had such a great time that he didn’t 55 if he played a few bad notes. Now he and his neighbors could all be happy.
| 小题1: | | A．painful | B．favorite | C．admirable | D．suitable |
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| 小题2: | | A．slowly | B．frequently | C．hardly | D．especially |
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| 小题3: | | A．thought of | B．looked for | C．set out | D．picked up |
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| 小题4: | | A．weeks | B．minutes | C．years | D．months |
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| 小题5: | | A．practiced | B．developed | C．continued | D．advanced |
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| 小题6: | | A．amusing | B．waking | C．guiding | D．assisting |
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| 小题7: | | A．spend | B．waste | C．shorten | D．realize |
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| 小题8: | | A．address | B．section | C．space | D．corner |
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| 小题9: | | A．anxiously | B．excitedly | C．peacefully | D．angrily |
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| 小题10: | | A．preparation | B．description | C．arrangement | D．appointment |
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| 小题11: | | A．delighted | B．satisfied | C．puzzled | D．afraid |
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| 小题12: | | A．ignore | B．watch | C．forget | D．guess |
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| 小题13: | | A．embarrassing | B．interesting | C．encouraging | D．disappointing |
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| 小题14: | | A．measured | B．interrupted | C．imagined | D．believed |
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| 小题15: | | A．checked | B．pulled | C．changed | D．threw |
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| 小题17: | | A．sounded | B．seemed | C．smelt | D．felt |
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| 小题18: | | A．ashamed | B．nervous | C．calm | D．proud |
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| 小题19: | | A．hated | B．wanted | C．disliked | D．refused |
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| 小题20: | | A．recognized | B．suspect | C．admit | D．care |
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Afraid that her son would be too tired, Ms. Wendy would sometimes tell the boy to skip school, but each time, Fabian would insist on going to school.
“I don’t like it because when I return to school, I don’t know what’s going on,” the 12-year-old boy explained. He suffers for SMA－a neuromuscular（神经肌肉的）disease that leads to weakness in muscles－and gets around in a wheelchair.
Fabian’s determination to excel in his studies was evident when he was disappointed that he got a total score of 236 yesterday in his Primary School Leaving Examination. He was hoping for a score of at least 240, but his mother was full of pride. “I am happy with his results. He’s very motivated,” said Ms. Wendy.
When Fabian was two months old, he was diagnosed with SMA. Ms. Wendy, who used to go to other homes to teach piano lessons, started teaching lessons at home so she could take care of her son. Fabian proved to be a fighter. Ms. Wendy said, “ He would study every day on his own even though he was weak and his spine（脊柱）was already starting to curve quite badly.”
Fabian is also active in the Singapore Disability Sports Council, where he plays boccia（滚球）, a ball sport for those who require a wheelchair due to physical disability.
At just 133cm tall and weighing 14kg, he knows that he will have to rely on others all his life. “I’m afraid that when my parents grow older, they will not be able to carry me and that there will be nobody to carry me,” said Fabian. “But for now, I feel lucky that I get to go out and do a lot of things that I thought I couldn’t.”
His dreams aren’t lofty（崇高的）either－all he want to be able to do is work and provide for his parents. “I just want to study hard so that I can be a businessman, like my dad.” He is planning to apply to study at Victoria School.
小题1:The underlined word “it” in the second paragraph refers to ______.
A. going to school. B. being absent from school
C. studying hard. D. suffering from SMA.
小题2:We can know from the text that Fabian ______.| A．got the disease at the age of 12. | | B．was proud of his exam results. | | C．has no interest in any sports. | | D．wants to be a businessman like his father. |
小题3:What do we know about Ms. Wendy?| A．She insists that her son go to school. | | B．She used to be a piano teacher in a school. | | C．She is satisfied with her son’s performance at school. | | D．She fears that her son will be helpless when she is older. |
小题4:Which words can best describe Fabian? | A．Sensitive and weak. | B．Active and optimistic. | | C．Clever and strong. | D．Stressed and concerned. |
小题5:What is the best title for the text?
A. He Is Disabled but He Is a Fighter.
B. A Great Mother and Her Special Son.
C. How to Fight Against SMA.
D. A disabled boy’s dream. |
